CXone Software Engineer

Concentrix, a global leader in technology and services, is seeking a CXone Software Engineer to join their team. This role is integral to designing, implementing, and maintaining CXone solutions for seamless communication. As a CXone Software Engineer, you'll be working with cutting-edge CCaaS (Customer Communication as a Service) software, including AI-powered modules like Mpower Enlighten.

The position requires deep technical expertise in CXone platforms, with responsibilities spanning from configuration and deployment to integration with various CRM systems and third-party applications. You'll be working on critical aspects such as IVR design, digital engagement, routing, recording, and reporting systems. The role demands strong programming skills in languages like Java, Python, or C#, along with expertise in database management and cloud platforms.

Concentrix offers a dynamic work environment where you'll be part of a team that powers the world's best brands. The company has been recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture." You'll be working remotely from India, collaborating with cross-functional teams to deliver high-quality solutions.

The ideal candidate should have 7+ years of experience in CXone or similar CCaaS solutions, strong problem-solving abilities, and excellent communication skills. This role offers an opportunity to work with advanced technology solutions while contributing to the transformation of customer experience management. If you're passionate about technology and want to be part of a company that's shaping the future of customer engagement, this position offers an excellent opportunity for career growth and development.