Resolution Specialist - VR Developer Support

Concentrix, a global technology leader powering the brands of the future, is seeking a Resolution Specialist for VR Developer Support. This role combines technical expertise with customer service excellence, focusing on supporting developers in the VR space.

The position offers an exciting opportunity to work at the intersection of gaming and virtual reality technology. As a Resolution Specialist, you'll be responsible for investigating and resolving technical issues for VR app developers, requiring both technical knowledge and excellent communication skills. The role involves debugging, providing technical solutions, and maintaining comprehensive documentation of complex issues.

The ideal candidate will have a strong background in gaming and VR platforms, combined with experience in technical support or help desk operations. Knowledge of SDK, API, and game development is essential, as is familiarity with ticketing systems like Salesforce. The position requires a unique blend of technical aptitude and customer service skills, as you'll be directly partnering with VR App Developers through various communication channels.

Concentrix offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off. The company is known for its inclusive culture and has received recognition as one of the "World's Best Workplaces" and "Best Companies for Career Growth." With about 80% of managers promoted from within, there are significant opportunities for career advancement.

The position is based in Austin, TX, with a starting salary of $35/hour ($72,800/year). The role requires working from their modern, state-of-the-art office, initially at 11800 Alterra Pkwy with potential relocation to their downtown location at 300 W 6th St. The company provides extensive training and support, along with various employee resource groups and wellness programs to ensure a balanced work environment.