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Senior Full Stack Engineer (Support & Observability Focus) - Late Shift

Leading global no-code insurance platform for health, life, and P&C, working with enterprise clients like AXA, Bupa, MSIG, and others.
Ho Chi Minh City, VietnamHanoi, VietnamDa Nang, Hải Châu District, Da Nang, Vietnam
Backend
Senior Software Engineer
Remote
101 - 500 Employees
5+ years of experience
Finance · Enterprise SaaS · Insurance

Description For Senior Full Stack Engineer (Support & Observability Focus) - Late Shift

CoverGo is a leading global no-code insurance platform revolutionizing the insurance industry through digital transformation. As a Senior Full Stack Engineer focusing on Support & Observability, you'll join their international team of 120+ people from 30 nationalities. The role combines technical problem-solving with customer support, requiring expertise in cloud technologies, distributed systems, and observability tools. You'll work with cutting-edge technologies across AWS, Azure, and GCP, while being part of a company that's grown its revenue 30x since 2021. The position offers unique challenges in a remote-first environment, working the late shift (3:00 AM - 12:00 PM Vietnam Time) to provide global support coverage. You'll be instrumental in maintaining and improving system reliability, troubleshooting complex issues, and enhancing the customer experience through technical solutions. The role offers competitive compensation, equity, and comprehensive benefits, making it an excellent opportunity for engineers who enjoy both technical depth and customer interaction. Working at CoverGo means joining a fast-growing insurtech leader that serves major enterprise clients like AXA, Bupa, and MSIG, while contributing to making insurance more accessible globally.

Last updated 11 days ago

Responsibilities For Senior Full Stack Engineer (Support & Observability Focus) - Late Shift

  • Triage and troubleshoot support issues
  • Analyze system behavior using observability tools
  • Debug application code and contribute fixes
  • Configure enterprise monitoring solutions
  • Conduct post-incident reviews
  • Automate support needs and develop runbooks
  • Participate in infrastructure capacity planning
  • Work during fixed late shift (3:00 AM - 12:00 PM Vietnam Time)
  • Participate in R&D and AI automation exploration

Requirements For Senior Full Stack Engineer (Support & Observability Focus) - Late Shift

Kubernetes
Node.js
TypeScript
MongoDB
PostgreSQL
  • At least 5 years of experience in support or full stack engineering
  • Strong hands-on experience in software development with .NET or NodeJS, and React or Vue.js
  • Experience in distributed systems troubleshooting
  • Experience with observability and monitoring tools
  • Fluent in English
  • Strong problem-solving skills
  • Customer-first mindset
  • Willing to work late shift
  • Experience with cloud technologies

Benefits For Senior Full Stack Engineer (Support & Observability Focus) - Late Shift

Equity
Medical Insurance
  • Competitive remuneration package
  • 15 Days Annual Leave
  • 13th-month Pay
  • Annual Performance Bonus
  • Stock Options after 6 months
  • Health Insurance
  • Remote Work Allowance
  • Company activities and events
  • Learning and development plan

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