Workplace Technology Engineer
Description For Workplace Technology Engineer
As a Workplace Technology Engineer at Deliveroo, you will work on projects, support a variety of technology solutions, and maintain and improve the systems and tools that our employees use daily. This role requires a mix of software engineering and systems engineering skills, as you will help select, build, and operate the applications and services that enable our employee productivity.
Our Workplace Technology team supports a broad range of SaaS services, including Google Workspace, Slack, Atlassian, and other solutions. You'll implement modern workplace technology solutions, lead projects related to employee productivity, maintain robust technology services, refine operational metrics, develop technical expertise in specific areas, and provide expert guidance for complex technical issues.
Key responsibilities include:
- Implementing workplace technology solutions to enhance productivity and collaboration
- Leading projects related to employee productivity
- Maintaining and operating reliable technology services
- Refining operational metrics and monitoring systems
- Developing technical expertise in workplace technology areas
- Providing expert troubleshooting for complex technical issues
Recommended experience:
- Supporting cloud-based and SaaS applications (Google Workspace, Slack, Atlassian)
- Experience with public cloud providers (AWS, GCP, Azure)
- Knowledge of IT systems (email, document storage, networking, identity, device management, VDI)
- Troubleshooting browser-based applications
- Writing web-based applications or automating tasks (Go, Python, Node/JavaScript, TypeScript, React)
- Knowledge of data security and identity management best practices
- Strong documentation skills
Nice to have:
- Knowledge of Google Workspace Developer tools
- Interest in GenAI tools for employee productivity
Deliveroo offers competitive benefits, including health, family, finance, community, convenience, growth, and relocation. We value diversity and seek candidates passionate about food and technology.
Responsibilities For Workplace Technology Engineer
- Implement modern workplace technology solutions that meet the specific needs of our employees, enhancing their productivity and collaboration
- Lead and contribute to projects related to employee productivity, collaborating with other engineering teams and internal stakeholders
- Maintain and operate robust and reliable technology services, assisting with the development and maintenance of business continuity plans to ensure seamless operations during disruptions
- Participate in refining operational metrics, and enhancing systems for monitoring service health and performance
- Develop technical expertise in specific areas relevant to workplace technology (e.g., collaboration/productivity technology, security, endpoint management, end user compute etc)
- Provide expert guidance and troubleshooting for complex technical issues related to supported platforms
Requirements For Workplace Technology Engineer
- Experience supporting cloud based and SaaS application, including Google Workspace, Slack, Atlassian products etc
- Experience with public cloud providers (AWS, GCP, Azure)
- Knowledge of various IT systems including email, document storage, networking, identity, device management, VDI
- Knowledge of and the ability to perform troubleshooting on browser based applications
- Experience writing web-based applications or automating tasks in any language (Go, Python, Node/JavaScript, TypeScript, React)
- Knowledge of best practices around data security and identity management
- Strong documentation skills with an eagerness to teach others
Benefits For Workplace Technology Engineer
- Health benefits
- Family benefits
- Financial benefits
- Community benefits
- Convenience benefits
- Growth opportunities
- Relocation assistance
