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ServiceNow Developer

Merkle, a dentsu company, powers the experience economy as an integrated experience consultancy with expertise in data science, digital transformation, and customer experiences.
Lisbon, PortugalBelgrade, SerbiaBrno, Czechia
Backend
Senior Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
Enterprise SaaS

Job Description

Merkle, a Dentsu company with over 16,000 employees across 30+ countries, is seeking a Senior ServiceNow Developer to join their team. This role offers an exciting opportunity to lead the development of complex software solutions in the CRM domain, specifically focusing on ServiceNow implementations. The position combines technical leadership with hands-on development, requiring expertise in ServiceNow platforms, API integration, and database management.

The role demands a blend of technical excellence and leadership skills, as you'll be responsible for guiding junior engineers while ensuring the delivery of high-quality solutions. You'll work with cutting-edge technologies and platforms, particularly ServiceNow's suite of tools including ITSM, CSM, and Custom Applications. The position offers significant growth opportunities within an international environment, with the company providing comprehensive benefits including health insurance, mental health support, and flexible working arrangements.

Working in a hybrid model across several European locations, you'll be part of a dynamic team that values innovation and technical excellence. The company offers a modern tech stack, agile methodologies, and a strong focus on career development. This role is ideal for experienced ServiceNow developers who want to make a significant impact while working with a global leader in digital business transformation.

The position comes with an attractive benefits package, including comprehensive health coverage, flexible working hours, and a strong emphasis on work-life balance with 25 vacation days plus wellness days. The company culture promotes both professional growth and personal wellbeing, making it an excellent opportunity for those seeking to advance their careers in enterprise software development.

Last updated 9 days ago

Responsibilities For ServiceNow Developer

  • Lead the design and development of complex digital solutions in ServiceNow
  • Provide technical guidance and mentorship to junior engineers
  • Ensure architectural integrity across the software development lifecycle
  • Perform code reviews
  • Develop and maintain software architecture documentation
  • Participate in project planning and estimation activities
  • Drive continuous improvement initiatives
  • Act as a subject matter expert in ServiceNow

Requirements For ServiceNow Developer

  • Excellent knowledge of ServiceNow, ITSM, CSM, Custom Application, and Service Portal
  • Experience with App Engine Studio, Flow Designer, IntegrationHub, UI Builder
  • Experience in leading project development in Agile or Scrum environments
  • Experience with CI/CD and version control tools
  • Strong programming skills
  • Strong understanding of REST APIs
  • Database querying skills
  • Strong understanding of data segmentation and customer lifecycle
  • Excellent communication and stakeholder engagement abilities

Benefits For ServiceNow Developer

Medical Insurance
Mental Health Assistance
Vision Insurance
Dental Insurance
  • Work in international environment
  • Modern Technology & Latest IT tools
  • Agile and Flexible working hours
  • Digital nomad policy
  • Health insurance (including household)
  • Mental health support
  • 25 vacation days + 3 wellness days per year
  • Free breakfast every second Monday
  • Employee discounts
  • Team & Company events

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