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ServiceNow Developer

Merkle, a dentsu company, powers the experience economy as an integrated experience consultancy with expertise in data science, performance, and digital business transformation.
Lisbon, PortugalBelgrade, SerbiaBrno, Czechia
Backend
Senior Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
Enterprise SaaS

Job Description

Merkle, a dentsu company, is seeking a Senior ServiceNow Developer to join their team. This role offers an exciting opportunity to lead the development of complex software solutions in the CRM domain. As a key technical leader, you'll be responsible for designing and implementing ServiceNow solutions while providing technical guidance to junior team members.

The position involves working with cutting-edge technologies and platforms, particularly focusing on ServiceNow's extensive capabilities including ITSM, CSM, Custom Applications, and Service Portal development. You'll be part of an international environment that values innovation and technical excellence, working on projects that directly impact customer relationship excellence.

The ideal candidate will bring strong technical expertise in ServiceNow development, REST API integration experience, and database management skills. Leadership abilities are crucial as you'll be mentoring junior engineers and contributing to the team's technical vision. The role offers significant growth opportunities within a company that's at the forefront of digital business transformation.

Benefits include flexible working arrangements with a hybrid model, comprehensive health insurance that extends to family members, mental health support, and generous vacation time. The company culture emphasizes work-life balance with various team events and perks like digital nomad policies and regular team activities.

This position is perfect for a senior developer looking to make a significant impact in a global organization while working with modern technologies and leading complex technical initiatives. The role offers both technical challenges and leadership opportunities, making it ideal for someone looking to advance their career in enterprise software development.

Last updated 4 days ago

Responsibilities For ServiceNow Developer

  • Lead the design and development of complex digital solutions in ServiceNow
  • Provide technical guidance and mentorship to junior engineers
  • Ensure architectural integrity across the software development lifecycle
  • Perform code reviews
  • Develop and maintain software architecture documentation
  • Participate in project planning and estimation activities
  • Drive continuous improvement initiatives
  • Act as a subject matter expert in ServiceNow
  • Contribute to team vision and strategy

Requirements For ServiceNow Developer

  • Excellent knowledge of ServiceNow, ITSM, CSM, Custom Application, Service Portal
  • Experience with App Engine Studio, Flow Designer, IntegrationHub, UI Builder
  • Experience in leading project development in Agile/Scrum environments
  • Experience with CI/CD and version control tools
  • Strong programming skills
  • Strong understanding of REST APIs
  • Database querying skills
  • Strong understanding of data segmentation and customer lifecycle
  • ServiceNow Certified System Administrator (CSA) preferred
  • Certified Application Developer (CAD) preferred

Benefits For ServiceNow Developer

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
  • Work in international environment
  • Modern Technology & Latest IT tools
  • Agile and Flexible working hours
  • Digital nomad policy
  • Health insurance (including household)
  • Mental health support
  • 25 vacation days + 3 wellness days per year
  • Employee discounts
  • Team & Company events
  • Free breakfast every second Monday

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