Principal Solutions Engineer
Job Description
Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney's media business globally.
The Principal Solutions Engineer will own the operations of ad technology products. This role will partner closely with leaders and teams across product, engineering, business and sales to provide technical expertise, leadership, and strategic direction to achieve business objectives. This position requires a deep technical understanding of our products and services, combined with excellent communication and leadership skills to effectively collaborate with both the sales and technical teams.
Key aspects of the role include:
- Defining and implementing robust monitoring and alerting practices
- Facilitating operational improvements and automation
- Preparing regular reports on production performance
- Driving engagement with Engineering and Product teams
- Establishing incident response processes
- Identifying gaps and building out programs
- Coaching team members and promoting proactive diagnostic techniques
- Monitoring vendor performance and conducting regular audits
The role offers:
- Opportunity to build the future of Disney's media technology
- Work with global reach and impact across major brands like Disney+, Hulu, ESPN
- Innovation in groundbreaking products and techniques
- Competitive compensation package including base salary, bonus potential, and benefits
The ideal candidate will have 10+ years of experience in ad technology operations or support, strong technical and analytical skills, and excellent communication abilities. This is a key role helping shape Disney's advertising technology future while ensuring operational excellence.
Responsibilities For Principal Solutions Engineer
- Define and implement monitoring and alerting practices
- Facilitate operational improvements and automation
- Prepare regular reports on production performance
- Drive engagement with Engineering and Product teams
- Monitor and optimize existing production sites and products
- Establish incident response processes
- Coach team members on diagnostic techniques
- Monitor vendor performance against SLAs
- Identify risks and develop mitigation strategies
Requirements For Principal Solutions Engineer
- 10+ years of experience in ad technology, operations, or support
- Bachelor's degree in relevant field or equivalent work experience
- Advanced understanding of business analysis techniques and advertising/media models
- Experience delivering products in an agile software development environment
- Strong problem-solving and decision-making abilities
- Knowledge of software development process and technical skills
- Strong communication skills with stakeholders
- Experience with sprint work in Jira
Benefits For Principal Solutions Engineer
- Full range of medical benefits
- Bonus potential
- Long-term incentive units
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