Principal Solutions Engineer

Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney's media business globally.

The Principal Solutions Engineer will own the operations of ad technology products. This role will partner closely with leaders and teams across product, engineering, business and sales to provide technical expertise, leadership, and strategic direction to achieve business objectives. This position requires a deep technical understanding of our products and services, combined with excellent communication and leadership skills to effectively collaborate with both the sales and technical teams.

Key Responsibilities:

• Define and implement robust monitoring and alerting practices
• Facilitate operational improvements and automation
• Prepare regular reports on production performance and KPIs
• Drive engagement with Engineering and Product teams
• Monitor and optimize production sites, products and pipelines
• Establish incident response processes
• Coach team members and promote proactive diagnostic techniques
• Help drive localization strategies
• Monitor vendor performance against SLAs
• Conduct audits and develop risk mitigation strategies

Why You'll Love Working Here:

• Building the future of Disney's media through innovative technology
• Reach and impact millions of users globally through major brands like Disney+, Hulu, ESPN, ABC
• Work on groundbreaking products that shape industry norms
• Be part of Disney's industry-leading ad technology and products team
• Collaborate with talented teams across product, engineering, business and sales
• Competitive compensation including base salary, bonus potential and benefits
• Opportunity to work for an iconic entertainment company

The ideal candidate will have:

• 10+ years of experience in ad technology, operations, or support
• Bachelor's degree in relevant field or equivalent experience
• Advanced understanding of advertising/media models and processes
• Experience with agile development and sprint work in Jira
• Strong problem-solving and communication skills
• Technical expertise combined with business acumen
• Proven track record of implementing solutions with measurable outcomes

Join us in shaping the future of media technology at one of the world's most beloved entertainment companies. This is a unique opportunity to combine technical excellence with creative innovation while working on products that reach millions of users worldwide.