Senior Product Manager, Conversational AI - Expansion & Innovation

Disney Direct to Consumer (DTC) is seeking an experienced Senior Product Manager to lead their Conversational AI initiatives within the Self-Service Support Product team. This role sits at the intersection of artificial intelligence and customer experience, focusing on scaling and innovating Disney's Virtual Assistant products across global markets.

The position offers an exciting opportunity to work with cutting-edge AI technologies while shaping the future of customer support at one of the world's most renowned entertainment companies. You'll be responsible for driving the strategy and roadmap for AI Virtual Assistants, working with emerging technologies like Large Language Models (LLMs) and natural language processing to create best-in-class customer experiences.

As the Senior Product Manager, you'll collaborate with cross-functional teams including engineering, design, analytics, and localization to deliver innovative solutions that enhance customer interactions. The role requires a strong background in AI/ML products, with at least 5 years of product management experience and 3+ years specifically focused on Conversational AI or Virtual Assistants.

The position offers competitive compensation ranging from $145,400 to $195,000 per year, plus potential bonuses and long-term incentives. Working remotely, you'll be part of Disney's direct-to-consumer transformation, contributing to services like Hulu and Disney+ that reach millions of viewers globally.

This is an ideal role for someone passionate about AI technology who wants to make a significant impact on how customers interact with Disney's streaming services. The position offers the unique opportunity to work with world-class entertainment brands while pushing the boundaries of what's possible with conversational AI technology.

Key responsibilities include conducting market research, running A/B tests, developing user stories, and collaborating with various stakeholders to drive product success. The role requires excellent communication skills and the ability to work effectively with both technical and non-technical team members at various levels.

Join Disney's DTC team to help shape the future of entertainment while working with cutting-edge AI technology in a remote environment that offers competitive compensation and benefits.