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Technical Specialist - Site Reliability Engineer

A global investment management company providing financial services for over 50 years.
Site Reliability
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Finance

Job Description

Fidelity International, a global investment management company with over 50 years of experience, is seeking a talented Site Reliability Engineer (SRE) to join their Technology team within the ISS Production Services department. This role represents a unique opportunity to blend traditional software engineering practices with reliability-focused operations, supporting critical applications that serve the company's global investment management divisions.

The position is situated within the Technology function of the COO department, which provides IT services globally to Fidelity International. The team supports traders, fund managers, research analysts, and investment operations staff across international locations including Canada, London, Hong Kong, and Tokyo. The role focuses on enhancing the scalability, availability, and performance of client- and market-facing applications.

As an SRE, you'll work directly with application development, architecture, DevOps, and business teams to ensure systems are designed and maintained with reliability and performance in mind. You'll be responsible for defining and managing SLOs, implementing observability tools, automating deployments, and serving as an escalation point for production issues. The role requires strong technical skills in Python, distributed systems, and cloud platforms, combined with an understanding of financial services operations.

The position offers comprehensive benefits, values personal wellbeing, supports professional development, and provides flexibility in work arrangements. This is an excellent opportunity for a skilled engineer looking to make an impact in a global financial services environment while working with cutting-edge technologies and practices.

Last updated 13 hours ago

Responsibilities For Technical Specialist - Site Reliability Engineer

  • Define and manage SLOs, SLIs, and error budgets aligned with business goals
  • Influence design of systems across portfolios for high scalability, reliability and resilience
  • Identify and resolve performance bottlenecks in latency-sensitive applications
  • Act as an escalation point for production issues in client reporting systems
  • Conduct real-time incident troubleshooting, root cause analysis, and postmortems
  • Collaborate with product and operations teams to address reliability risks
  • Implement observability tools for actionable insights
  • Automate deployment, monitoring, and incident response
  • Translate financial domain requirements into technical reliability strategies

Requirements For Technical Specialist - Site Reliability Engineer

Python
Kubernetes
Linux
  • Strong programming/scripting skills (Python, Shell) focused on automation
  • Deep understanding of distributed systems and microservices architecture
  • Experience in supporting mission-critical applications in regulated environments
  • Familiarity with event-driven systems, Oracle databases, and cloud-native platforms
  • Hands-on experience with AWS and Kubernetes for infrastructure management
  • Proficiency with monitoring tools such as ELK stack and New Relic
  • Experience in CI/CD pipeline support and management
  • Understanding of observability principles and OpenTelemetry
  • Knowledge of ITIL practices and support processes
  • Strong collaboration, communication, and problem-solving skills

Benefits For Technical Specialist - Site Reliability Engineer

Medical Insurance
Vision Insurance
Dental Insurance
  • Comprehensive benefits package
  • Professional development support
  • Flexible work arrangements
  • Wellbeing support

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