Developer Support Engineer

Firecrawl is the easiest way for developers to gather LLM-ready data on the web. Our customer base is growing rapidly, and we need your help to provide exceptional support that our customers truly appreciate.

As a Developer Support Engineer at Firecrawl, you will:

• Resolve customer issues and bugs
• Support our community through platforms like Discord, Pylon, chatbot, etc.
• Troubleshoot issues and work closely with the development team to resolve them
• Improve product and processes to automate the busywork
• Gather user feedback and advocate for customer needs internally
• Maintain our documentation to help developers find answers quickly

You'll be a great fit if you:

• Are passionate about helping customers and solving problems
• Are technical at heart, code actively, and understand the needs of a developer
• Have experience at a developer-focused company
• Have a technical background. You must be able to write code!
• Have worked at a developer-first team before

Exceptional fits also:

• Have experience with web scraping, crawling, or data extraction tools
• Can consistently work in the American timezone
• Have used Firecrawl in your projects
• Are active in developer communities like Discord and Pylon

Joining the team means:

• Autonomy to "just ship it"
• 100% remote team
• Honest and low-ego team
• Ownership of problems and solutions
• Process and product-oriented - don't just solve the problem once; solve it forever!

The interview process consists of 2.5 hours of interviews and a 2-3 hour take-home challenge, designed to be thorough yet respectful of your time.