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Lead Software Engineer

FORTNA partners with world's leading brands to transform omnichannel and parcel distribution operations, delivering software solutions for order fulfillment and last mile delivery.
Hanoi, Vietnam
Backend
Staff Software Engineer
In-Person
8+ years of experience
Logistics · Enterprise SaaS

Job Description

FORTNA is seeking a Lead Software Engineer to join their team in Hanoi, Vietnam. This role is crucial in ensuring smooth operations of Warehouse Execution Systems (WES), focusing on performance goals and critical incident resolution. The position combines technical leadership with hands-on problem-solving, requiring expertise in Java, enterprise applications, and various modern technologies.

The role involves leading software support operations, managing critical incidents within SLA, and conducting detailed Root Cause Analysis. You'll be working with a modern tech stack including Linux, Docker, PostgreSQL, and microservices architecture. The position requires strong technical abilities combined with leadership skills to mentor team members and manage stakeholder communications.

This is an excellent opportunity for an experienced software engineer looking to take on a leadership role in a company that's transforming the logistics and distribution industry. The role offers the chance to work with cutting-edge warehouse execution systems while leading and mentoring a technical team. The position requires flexibility with shifts to ensure 24/7 support coverage, working five days per week with two days off.

The ideal candidate will have 8+ years of experience in Java and enterprise applications, strong problem-solving abilities, and excellent communication skills. This role is perfect for someone who enjoys both technical challenges and leadership responsibilities, offering the opportunity to make a significant impact on critical business operations.

Last updated 6 days ago

Responsibilities For Lead Software Engineer

  • Take responsibility for individual and department goals
  • Ensure timely resolution of critical incident tickets (P1/P2)
  • Supervise technical aspects of software support during shifts
  • Diagnose and resolve complex issues
  • Maintain communication with customers and stakeholders
  • Lead and mentor team in troubleshooting complex issues
  • Conduct Root Cause Analysis (RCA)
  • Work flexible shifts to maintain 24/7 support coverage

Requirements For Lead Software Engineer

Java
Linux
PostgreSQL
  • Bachelor's degree in computer science or related field
  • 8+ years of experience in Java, enterprise application development, and concurrent programming
  • Proficiency in English
  • Experience in technical troubleshooting and software development
  • Experience with Linux, Docker, Oracle, PostgreSQL, and Microservices
  • Excellent oral and written communication skills
  • Strong interpersonal, organizational, and time management skills
  • Willingness to work flexible shifts including holidays and weekends

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