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Site Reliability Engineer

A Fortune 500 company providing payments solutions for credit, debit, prepaid and merchant services, serving over 3 million companies worldwide.
Lindon, UT, USASalt Lake City, UT, USAAtlanta, GA, USA
Site Reliability
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Finance

Job Description

Global Payments, a Fortune 500 company, is seeking a Site Reliability Engineer to join their API Operations team. This role is crucial for maintaining and optimizing the company's API infrastructure, which supports millions of daily financial transactions worldwide. The position offers a unique opportunity to work with cutting-edge technology in the financial technology sector, supporting systems that process transactions for over 3 million companies and 600 million cardholders.

The ideal candidate will be responsible for ensuring the stability, reliability, and performance of deployed API models across the enterprise. This involves monitoring system health, troubleshooting production incidents, and implementing robust observability solutions. You'll work at the intersection of DevOps and traditional engineering, using tools like Python, cloud platforms (AWS/GCP), and various monitoring systems.

This is an excellent opportunity for a mid-level engineer with a strong background in site reliability engineering or DevOps to make a significant impact in a global financial technology company. The role offers exposure to large-scale systems and the chance to work with modern technologies while solving complex technical challenges. The hybrid work environment provides flexibility while maintaining collaborative opportunities with teams across multiple locations.

The position requires a blend of technical expertise and strong communication skills, as you'll be interacting with various teams including API engineering, Developer Services, Product Management, and governance teams. The company offers a collaborative environment where you can grow your skills while working on systems that process millions of financial transactions daily.

Last updated 13 hours ago

Responsibilities For Site Reliability Engineer

  • Serve as the first line of defense for production incidents
  • Monitor system health and performance of deployed APIs
  • Track and investigate issues related to latency, failures, or broken integrations
  • Collaborate with platform engineers to implement observability, logging, and alerting
  • Build diagnostic tools, runbooks, and automated workflows
  • Maintain knowledge bases and playbooks
  • Partner with governance and compliance teams
  • Contribute to retrospectives and continuous improvement efforts

Requirements For Site Reliability Engineer

Python
Kubernetes
Kafka
  • 3+ years of experience in production support, SRE, or DevOps
  • Strong understanding of cloud infrastructure (AWS, GCP)
  • Proficiency in Python or shell scripting
  • Strong analytical, communication, and incident management skills
  • Proficiency in programming languages such as Python and JavaScript
  • Bachelor's degree in Computer Science, Engineering, or related field (preferred)
  • Experience with CI/CD tools and Alerts/Monitoring automation
  • Familiarity with API Integrations

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