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Cloud Technical Solutions Developer Associate ll, Infrastructure

Google Cloud accelerates organizations' digital transformation by delivering enterprise-grade solutions leveraging cutting-edge technology.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Job Description

Google Cloud is seeking a Cloud Technical Solutions Developer Associate II to join their Infrastructure team. This role is part of a global team providing 24/7 support to help customers transition to Google Cloud. The position combines technical troubleshooting, customer support, and development work.

As a Technical Solutions Developer, you'll be responsible for handling critical customer issues and providing advanced support to other teams. The role involves a mix of debugging, networking, system administration, documentation updates, and coding/scripting. You'll work to make Google's products more accessible and user-friendly by improving products, tools, processes, and documentation.

The ideal candidate should have strong coding skills in languages like Java, Python, or JavaScript, along with experience in technical troubleshooting and customer support. Knowledge of cloud computing, web technologies, data/big data, systems administration, and enterprise customer support is highly valued.

This position offers the opportunity to work with cutting-edge cloud technology while directly impacting customer success. You'll be part of Google Cloud's mission to accelerate digital transformation across industries, working with customers from over 200 countries. The role combines technical depth with customer advocacy, making it perfect for those who enjoy both solving complex technical problems and helping customers succeed.

Last updated 10 days ago

Responsibilities For Cloud Technical Solutions Developer Associate ll, Infrastructure

  • File issue reports against product, documentation and procedures by documenting steps to reproduce, and driving bugs to resolution
  • Identify opportunities and build solutions to improve support or empower customers to solve issues
  • Resolve technical incidents and escalations by performing analysis utilizing tools
  • Suggest code-level resolutions for complex product bugs

Requirements For Cloud Technical Solutions Developer Associate ll, Infrastructure

Python
Java
JavaScript
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
  • 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues

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