Reverse and Returns Logistics Manager
Description For Reverse and Returns Logistics Manager
Google is seeking a Reverse and Returns Logistics Manager to lead complex, multi-disciplinary projects in their Technical Infrastructure team. This role involves managing reverse logistics processes for Global Server Operations, ensuring efficient de-population, rack removal, and RMA procedures. The ideal candidate will have extensive experience in logistics operations, vendor management, and cross-regional team leadership. They will be responsible for process improvements, change management, and standardization of documentation. The position requires strong analytical skills, proficiency in Google systems, and the ability to work with stakeholders across different time zones. This role is crucial in maintaining Google's technical infrastructure and ensuring optimal performance of their data centers and platforms. The company offers a competitive salary range of $129,000-$191,000, plus bonus, equity, and benefits, demonstrating their commitment to attracting top talent in the field of logistics and operations management.
Responsibilities For Reverse and Returns Logistics Manager
- Develop, update and communicate the reverse logistics de-population, rack removal, RMA and rack movement plans by site for Global Server Operations (GSO) logistics
- Ensure accurate and understandable de-population, rack removal, battery decommission, rack movement, and reverse logistics documents are available to all 3PL partners and ensuring Third-Party Logistics (3PL) training is documented
- Be responsible for process improvement recommendations, change management, standardization of user documentation, creating processes that drive action, and preventing decommisions from missing service level objective (SLO) promises
- Be accountable for 3PL Centralized Reverse and Return Merchandise Authorizations (RMA) teams working blockers and bugs that inhibit the GSO team from meeting or beating SLO's
- Be the subject matter expert on all Google systems utilized to plan and execute reverse logistics and rack move functions
Requirements For Reverse and Returns Logistics Manager
- Bachelor's degree in HR, Business, a related field, or equivalent practical experience
- 7 years of experience in a customer or client-facing role supporting logistics operations
- 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics
- 5 years of experience managing operations and leading cross-regional teams
Benefits For Reverse and Returns Logistics Manager
- bonus
- equity
- benefits
