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Technical Lead, ServiceNow ITSM Transformation, Corporate Engineering

Google is a global technology company that builds world-leading business solutions and provides innovative products and services.
Backend
Staff Software Engineer
In-Person
5,000+ Employees
8+ years of experience
Enterprise SaaS

Job Description

Google's Corporate Engineering team is seeking a Technical Lead to spearhead their ServiceNow ITSM transformation initiative. This role sits at the intersection of technical leadership and enterprise service management, requiring deep expertise in the ServiceNow ecosystem. The position offers the opportunity to work within Google's IT organization, building world-leading business solutions that scale across the company.

As Technical Lead, you'll be responsible for driving the technical vision and implementation of ServiceNow ITSM solutions, working with a team of product engineers and consultants. You'll need to bridge the gap between strategy and execution, leveraging your extensive knowledge of ServiceNow's capabilities, from ITSM Professional suite to custom application development and integrations.

The role requires a strong technical background with at least 8 years of ServiceNow experience, particularly in implementing CSDM frameworks in enterprise environments. You'll be working on critical systems that support Google's internal operations, making this an impactful position with significant responsibility.

This is an excellent opportunity for a seasoned ServiceNow professional looking to make their mark at one of the world's leading technology companies. You'll be part of Google's Corp Eng team, which provides end-to-end solutions for organizations across Google, essentially being "Google for Googlers."

The position offers the chance to work with cutting-edge technology, lead complex technical implementations, and shape the future of Google's internal service management capabilities. You'll be based in Hyderabad, India, working with a global team and contributing to Google's mission of organizing the world's information and making it universally accessible and useful.

Last updated 5 hours ago

Responsibilities For Technical Lead, ServiceNow ITSM Transformation, Corporate Engineering

  • Drive technical design, development and configuration of ITSM solutions on ServiceNow platform
  • Own technical design and governance of ServiceNow CMDB implementing CSDM framework
  • Define and enforce best practices for ServiceNow configuration and extension
  • Design and oversee development of secure, efficient, API-led integrations
  • Review technical deliverables and provide technical guidance and mentorship

Requirements For Technical Lead, ServiceNow ITSM Transformation, Corporate Engineering

JavaScript
Node.js
  • Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience
  • Certification in Implementation Specialist - IT Service Management (CIS-ITSM)
  • 8 years of experience in working with ServiceNow ecosystem
  • Experience with ServiceNow ITSM Professional suite
  • Experience in ServiceNow development including JavaScript and integrations
  • Experience with enterprise integration of ServiceNow with SAP (preferred)
  • Experience with ServiceNow ITOM (preferred)
  • Experience with Service Portal development (preferred)
  • Experience in implementing ServiceNow AI features (preferred)

Benefits For Technical Lead, ServiceNow ITSM Transformation, Corporate Engineering

Medical Insurance
Vision Insurance
Dental Insurance
Parental Leave
  • Comprehensive health benefits
  • Parental leave

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