Technical Solutions Engineer, High Touch Support

Google Cloud is seeking a Technical Solutions Engineer to join their High Touch Support team in Warsaw, Poland. This role sits at the intersection of technical problem-solving and customer support, helping organizations successfully implement and optimize their Google Cloud solutions.

The position requires a strong technical foundation with at least 2 years of experience in areas like web technologies, data/big data, systems administration, machine learning, networking, and containerization (Kubernetes). You'll be working directly with customers to troubleshoot complex technical issues, debug workload problems across multi-node environments, and provide expert consultation on cloud infrastructure.

As a Technical Solutions Engineer, you'll develop deep knowledge of Google Cloud's product technology and architectures, using this expertise to resolve customer issues and improve product functionality. The role involves close collaboration with cross-functional teams, including engineering and business stakeholders, to overcome technical deployment challenges and enhance the Google Cloud platform.

Key responsibilities include conducting technical troubleshooting, reproducing and analyzing customer-reported issues, building diagnostic tools, and working on production deployments. You'll serve as a technical advocate for customers, bringing their needs and feedback to internal teams to drive product improvements.

This is an excellent opportunity for someone who combines strong technical skills with customer-facing abilities. The role offers exposure to cutting-edge cloud technologies while working with diverse international customers. You'll be part of Google's mission to accelerate digital transformation across industries, helping organizations leverage cloud solutions to innovate and grow.

The position requires flexibility with work hours, including potential weekend shifts, to provide comprehensive support coverage. You'll be joining a global team that's committed to customer success and technical excellence in the rapidly evolving cloud computing landscape.