Technical Solutions Engineer, Infrastructure, Storage, Google Cloud (English)

Google Cloud Platform is seeking a Technical Solutions Engineer to join their Infrastructure and Storage team. This role combines technical troubleshooting, customer support, and system administration to help customers succeed with Google Cloud. As part of a global 24/7 support team, you'll diagnose technical issues, improve product supportability, and serve as a technical expert for both internal teams and customers.

The position requires strong debugging skills across multiple programming languages, deep knowledge of networking and infrastructure, and the ability to work with large datasets and log files. You'll be responsible for managing customer problems through effective diagnosis and resolution, while also contributing to tools and processes that improve overall support efficiency.

This is an excellent opportunity for someone with a strong technical background who enjoys both hands-on problem solving and customer interaction. You'll work at the intersection of cloud infrastructure, storage systems, and customer success, helping shape how businesses use Google Cloud technology. The role offers exposure to cutting-edge cloud technologies while developing expertise in Google's cloud platform.

Key aspects include troubleshooting technical problems, writing and analyzing code, working with virtualization and containers, and conducting in-depth network analysis. You'll collaborate with multiple teams including Engineering, Sales, and Site Reliability Engineering to drive high-quality production systems and improve the overall Google Cloud platform.

The position requires shift work to support 24/7 operations and is based in Mexico City. Candidates must have Mexican citizenship and strong English communication skills to interact with regional customers and stakeholders. This role offers the opportunity to work on enterprise-grade solutions while helping customers transform their businesses through cloud technology.