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Technical Solutions Engineer, Infrastructure, Storage, Google Cloud (English)

Google Cloud Platform helps customers transform and build what's next for their business with cloud technology.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Job Description

Google Cloud Platform is seeking a Technical Solutions Engineer to join their Infrastructure and Storage team. This role is integral to helping customers transform their businesses using cloud technology. As a Technical Solutions Engineer, you'll be part of a global team providing 24/7 support to customers transitioning to Google Cloud. You'll tackle technical challenges through debugging, networking, system administration, and coding/scripting while making products more accessible through improvements to tools, processes, and documentation.

The position requires strong technical expertise in network infrastructure, programming languages like Java, Python, or JavaScript, and system administration. You'll work closely with Engineering, Sales, and customer organizations to resolve technical obstacles and enhance Google Cloud services. The role involves managing customer issues through diagnosis and resolution, developing tools for faster problem-solving, and maintaining close collaboration with Product and Engineering teams.

This is an excellent opportunity for someone with a strong technical background who enjoys problem-solving and customer interaction. The role offers exposure to cutting-edge cloud technology and the chance to impact how businesses worldwide adopt and use Google Cloud services. The position requires shift work and may include weekend hours, making it ideal for flexible, dedicated professionals passionate about cloud technology and customer success.

Working at Google Cloud means joining a team that's driving digital transformation across industries, with access to Google's advanced technology and tools. The role combines technical expertise with customer service, making it perfect for those who want to bridge the gap between complex technology and practical business solutions.

Last updated 6 days ago

Responsibilities For Technical Solutions Engineer, Infrastructure, Storage, Google Cloud (English)

  • Work as part of a team of engineers/consultants that globally ensure 24 hour customer support
  • Manage the customer's problem through effective diagnosis, resolution, or implementation of new investigation tools
  • Act as a consultant and subject matter expert for internal stakeholders
  • Develop an in-depth knowledge of Google's product technology and underlying architectures
  • Work closely with Product and Engineering teams to improve the supportability and products

Requirements For Technical Solutions Engineer, Infrastructure, Storage, Google Cloud (English)

Java
Python
JavaScript
Linux
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience implementing, administering, and troubleshooting network infrastructure devices
  • 2 years of experience reading/debugging in Java, C, C++, Python, Shell, Perl, or JavaScript
  • Ability to communicate in English fluently to interact with regional customers and stakeholders

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