Technical Solutions Engineer, Infrastructure, Storage, Google Cloud (English)

Google Cloud Platform is seeking a Technical Solutions Engineer to join their Infrastructure and Storage team. This role combines technical troubleshooting, customer support, and engineering expertise to help customers succeed with Google Cloud technologies. As part of a global 24/7 support team, you'll diagnose complex technical issues, implement solutions, and work directly with customers and internal teams to improve Google Cloud products.

The ideal candidate will have strong debugging skills across multiple programming languages, experience with network infrastructure, and the ability to navigate complex technical environments. You'll serve as a bridge between customers and Google's engineering teams, requiring both technical depth and excellent communication skills.

This position offers the opportunity to work with cutting-edge cloud technologies while directly impacting customer success. You'll gain deep expertise in Google Cloud's infrastructure and storage solutions while collaborating with teams across the organization. The role requires working in shifts to provide round-the-clock customer support.

Key aspects of the role include technical troubleshooting, tool development, documentation improvement, and customer advocacy. You'll need to balance immediate problem-solving with long-term product improvements. This is an excellent opportunity for someone who enjoys both technical challenges and customer interaction in a fast-paced cloud computing environment.

Note: This position requires Mexican citizenship due to local labor laws, and all communication must be conducted in English. The role is based in Mexico City and involves shift work including possible weekends.