Product Solution Engineer
Job Description
HighLevel is revolutionizing the digital marketing landscape with its AI-powered, all-in-one white-label platform. As a Product Solution Engineer, you'll join a global team of 1,500+ members across 15+ countries, working in a remote-first environment. The platform processes over 15 billion API hits daily and manages 470 terabytes of data, serving over 2 million businesses worldwide.
You'll bridge the gap between development and support teams, ensuring seamless customer experiences. The role combines technical expertise with customer service, requiring proficiency in technologies like MongoDB, Vue.js, and RESTful APIs. You'll handle customer tickets, collaborate with development teams, and contribute to the platform's continuous improvement.
The position offers unique exposure to scaling a successful B2B SaaS startup. HighLevel's culture emphasizes swift solution delivery, innovation, and continuous improvement. As a well-funded and profitable company, they prioritize team well-being and professional growth.
This role is perfect for someone who combines technical skills with strong communication abilities, enjoys problem-solving, and wants to impact millions of businesses. You'll be part of a platform that generates over 200 million leads and facilitates 20 million conversations monthly, making a real difference in helping businesses grow.
Responsibilities For Product Solution Engineer
- Act as primary point of contact for customer issues related to marketing product
- Handle customer tickets promptly and ensure timely resolution
- Collaborate with development and support teams to diagnose and resolve issues
- Provide clear communication to customers regarding issue status and resolution
- Maintain detailed records of customer interactions
- Participate in agile development processes
- Analyze and resolve technical problems using SQL, APIs, databases, and UI technologies
- Develop and maintain troubleshooting documentation
Requirements For Product Solution Engineer
- Bachelor's degree in Computer Science, Information Technology, or related field
- Experience in technical support or product solution role in SaaS environment
- Solid understanding of marketing products
- Proficiency in agile methodology
- Basic knowledge of APIs, databases, and UI technologies
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently in fast-paced environment
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