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Product Solution Engineer - Forms, Funnels & Domains

AI-powered, all-in-one white-label sales & marketing platform empowering agencies, entrepreneurs, and businesses to elevate their digital presence.
India Gate, New Delhi, Delhi, India
Backend
Mid-Level Software Engineer
Remote
1,000 - 5,000 Employees
3+ years of experience
Enterprise SaaS · AI

Job Description

HighLevel is an innovative AI-powered, all-in-one white-label sales & marketing platform serving over 2 million businesses globally. As a Product Solution Engineer focusing on Forms, Funnels & Domains, you'll play a crucial role in bridging development and support teams. The platform processes over 15 billion API hits daily and manages 470+ terabytes of data across five databases, with 250+ microservices.

The role combines technical expertise with customer support, requiring strong problem-solving abilities and communication skills. You'll handle customer issues related to lead generation features, working with cutting-edge technologies including Vue.js, MongoDB, and RESTful APIs. The position offers exposure to a large-scale SaaS platform that facilitates over 1.5 billion messages and generates 200 million leads monthly.

Working in a remote-first environment with 1,500+ team members across 15+ countries, you'll be part of a global community focused on innovation and impact. HighLevel offers a dynamic work culture where ideas are valued and tested quickly, following lean principles to bring products to market in weeks rather than quarters.

This role is perfect for someone who wants to combine technical skills with customer interaction, offering the unique opportunity to learn about scaling a successful B2B SaaS startup while developing impactful solutions. The company's well-funded and profitable status ensures stability, while its commitment to continuous improvement provides constant growth opportunities.

Last updated a month ago

Responsibilities For Product Solution Engineer - Forms, Funnels & Domains

  • Act as primary point of contact for customer issues related to lead generation areas
  • Handle customer tickets promptly and ensure effective resolution
  • Collaborate with development and support teams to diagnose and troubleshoot issues
  • Provide clear communication to customers regarding issue status and resolution
  • Maintain detailed records of customer interactions
  • Participate in agile development processes
  • Analyze and resolve technical problems using SQL, APIs, databases, and UI technologies
  • Develop and maintain troubleshooting documentation

Requirements For Product Solution Engineer - Forms, Funnels & Domains

MongoDB
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Proven experience in technical support or product solution role
  • Solid understanding of marketing products
  • Proficiency in agile methodology
  • Basic knowledge of APIs, databases, and UI technologies
  • Strong problem-solving skills and analytical thinking
  • Excellent communication and interpersonal skills
  • Ability to work independently and manage multiple priorities

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