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Senior ServiceNow Developer, ITOM, CMDB

Innovation leader providing solutions for pet health, water testing, and livestock/poultry disease protection across 175+ countries.
Westbrook, ME 04092, USANew Hampshire, USA
$105,000 - $120,000
Backend
Senior Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
Enterprise SaaS

Job Description

IDEXX is seeking a Senior ServiceNow Developer specializing in IT Operations Management (ITOM) and Configuration Management Database (CMDB). This role is crucial for enhancing their initial CMDB implementation, focusing on quality, comprehensiveness, and reliability. The position involves developing creative solutions to drive CMDB capabilities evolution, ensuring the platform meets evolving business needs and technology landscapes.

The role combines technical expertise in ServiceNow development with strategic thinking about CMDB maturity and health metrics. You'll work on implementing robust integrations, enhancing discovery patterns, and optimizing service mapping across various approaches. The position requires strong collaboration with cross-functional teams and the ability to translate business needs into technical solutions.

IDEXX offers a competitive compensation package, including a base salary range of $105,000-$120,000, comprehensive benefits, and opportunities for professional growth. The company serves customers in over 175 countries, focusing on pet health, water testing, and livestock disease protection. They maintain a positive work culture that embraces challenges and encourages learning and discovery.

The ideal candidate will have 5-7+ years of ServiceNow development experience, strong technical skills in JavaScript and related technologies, and a deep understanding of CMDB data models and IT operations. This role offers the opportunity to make a significant impact on IDEXX's global IT infrastructure while working with cutting-edge technology in a supportive environment.

Last updated 10 hours ago

Responsibilities For Senior ServiceNow Developer, ITOM, CMDB

  • Design, develop, and implement ServiceNow integrations for CMDB
  • Develop and enhance discovery patterns, custom probes, and sensors
  • Implement and optimize Service Mapping across all mapping approaches
  • Maintain and optimize CMDB health through data quality management
  • Contribute to CMDB governance and service improvement
  • Support CI lifecycle management
  • Collaborate with cross-functional teams
  • Act as escalation point for troubleshooting
  • Document solutions and create knowledge articles

Requirements For Senior ServiceNow Developer, ITOM, CMDB

JavaScript
  • 5-7+ years of hands-on experience in ServiceNow development
  • Expertise in ServiceNow integrations using MID servers, REST/SOAP APIs
  • Working knowledge of third-party platforms (Azure, AWS, GCP)
  • Deep understanding of CMDB data models
  • Strong scripting skills (JavaScript, Glide, Flow Designer)
  • Track record of advancing CMDB maturity
  • Experience collaborating with stakeholders
  • ServiceNow certifications preferred
  • Excellent analytical, troubleshooting, and communication skills

Benefits For Senior ServiceNow Developer, ITOM, CMDB

Medical Insurance
Dental Insurance
Vision Insurance
401k
Mental Health Assistance
  • Health / Dental / Vision Benefits Day-One
  • 5% matching 401k
  • Annual cash bonus opportunity
  • Pet insurance
  • Mental health resources
  • Volunteer paid days off
  • Employee stock program
  • Foundation donation matching

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