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Implementation Engineer

World's leading partnership management platform that helps businesses manage and optimize various types of partnerships including affiliates, influencers, and B2B.
Backend
Entry-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
1+ year of experience
Enterprise SaaS

Job Description

Impact.com, the leading partnership management platform, is seeking an Implementation Engineer to join their team in Shanghai. This role sits at the intersection of technical implementation and client success, working to provide ideal technical solutions for clients. The position involves managing technical integrations, troubleshooting, and providing technical consulting services in both pre-sale and post-sale phases.

The role offers an exciting opportunity to work with cutting-edge partnership automation technology while serving some of the world's largest brands like Walmart, Uber, Shopify, and L'Oreal. You'll be part of a company that values entrepreneurial spirit and rewards curiosity, working alongside talented professionals from around the globe.

As an Implementation Engineer, you'll be responsible for designing technical implementation plans, managing integrations, and resolving complex technical challenges. The ideal candidate should have a strong technical foundation with experience in JavaScript and API development, combined with excellent communication skills in both English and Mandarin.

The position comes with attractive benefits including unlimited PTO, comprehensive health coverage, mental wellness support, equity participation, and a flexible hybrid work environment. Impact.com maintains a strong commitment to work-life balance and professional development, making it an ideal place for those looking to grow their careers in technical implementation and client success.

Last updated 5 months ago

Responsibilities For Implementation Engineer

  • Be familiar with company's products and solutions
  • Communicate with clients' tech teams, proceeding clients' technical integrations
  • Troubleshooting during technical integrations
  • Collaborate with OSM, pushing forward clients' onboarding projects

Requirements For Implementation Engineer

JavaScript
  • 1-3 years experience supporting SaaS products
  • Bachelor degree or above in computer science or information systems
  • Familiar with JS and API development
  • Experience of technical support or technical integration projects
  • Quick learning ability
  • Excellent communication / interpersonal skills
  • Chinese (Mandarin) and English communication

Benefits For Implementation Engineer

Medical Insurance
Mental Health Assistance
Parental Leave
Equity
  • Hybrid, Casual work environment
  • Unlimited PTO policy
  • Primary caregiver leave
  • Training & Development
  • Private Health insurance
  • Mental Health & Wellness care via Modern Health
  • Restricted Stock Units
  • Internet Allowance
  • Bi-weekly lunches

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