Staff Engineer – Visit Experience
Job Description
Included Health is seeking a Staff Engineer to lead their Visit Experience team, focusing on building and scaling their virtual care platform. This role combines technical leadership with hands-on development, requiring expertise in video platforms and distributed systems. The position involves architecting solutions for live video visits, messaging, and scheduling while ensuring HIPAA compliance. The ideal candidate will have 10+ years of backend engineering experience and deep knowledge of WebRTC and video streaming technologies. This is an opportunity to impact millions of patient-provider interactions while working in a remote-first environment with comprehensive benefits. The role offers competitive compensation ranging from $174,320 to $295,476 depending on location, plus equity and benefits. As a technical leader, you'll guide architectural decisions, mentor engineers, and collaborate across product, design, and clinical teams to deliver reliable, secure, and low-latency healthcare solutions.
Responsibilities For Staff Engineer – Visit Experience
- Lead architecture and development for large-scale, distributed backend systems supporting live video and virtual visit workflows
- Design APIs, services, and infrastructure that ensure high availability, resilience, and low latency in video conferencing environments
- Partner with product, design, and frontend/mobile teams to deliver seamless visit experiences across devices
- Guide innovation in video quality, reliability, and integrations
- Mentor and coach engineers, raising the technical bar
- Evaluate latest technologies in WebRTC, video streaming, and real-time communication
- Collaborate with Security and Compliance teams to ensure HIPAA and SOC2 compliance
Requirements For Staff Engineer – Visit Experience
- 10+ years of backend engineering experience
- Proven expertise designing and scaling video platforms
- Strong distributed systems background
- Proficiency in one or more backend languages (Go, Java, Scala, Python)
- Experience building systems that require real-time reliability and fault tolerance
- Experience setting long-term technical vision
- Experience communicating updates and resolutions to customers
Benefits For Staff Engineer – Visit Experience
- Remote-first culture
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage
- Paid Time Off (PTO) and Discretionary Time Off (DTO)
- 12 weeks of 100% Paid Parental leave
- Family Building & Compassionate Leave
- Fertility coverage
- $25,000 for surrogacy/adoption
- Work-From-Home reimbursement
