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Level 3 Support Engineer-(Sr Developer.Net )enterprise systems-loyalty platform

Backend
Senior Software Engineer
In-Person
3+ years of experience
Enterprise SaaS

Job Description

InnovationTeam is seeking an experienced Level 3 Support Engineer to join their team, focusing on supporting and troubleshooting their enterprise loyalty platform. This role combines senior-level technical support with development capabilities, requiring expertise in .NET technologies and enterprise systems. The position demands strong analytical and problem-solving skills, with responsibilities ranging from resolving complex technical issues to collaborating with development teams for system improvements. The ideal candidate will have a strong background in technical support, proficiency in system administration, and experience with modern development tools and frameworks. This role offers the opportunity to work with enterprise-scale systems while providing critical support for business operations. Located in Riyadh, Saudi Arabia, this position requires both technical expertise and excellent communication skills to bridge the gap between technical and business teams.

Last updated 4 months ago

Responsibilities For Level 3 Support Engineer-(Sr Developer.Net )enterprise systems-loyalty platform

  • Resolve complex technical issues related to system errors, integration problems, and performance issues
  • Handle escalated issues from Level 1 and 2 support teams
  • Collaborate with developers to identify root causes and implement system fixes
  • Perform advanced configurations and updates
  • Conduct deep analysis of recurring issues
  • Provide high-level support to business and operation teams
  • Create and maintain technical documentation

Requirements For Level 3 Support Engineer-(Sr Developer.Net )enterprise systems-loyalty platform

TypeScript
Node.js
  • Minimum 3 years in technical support with enterprise systems experience
  • Proficient in system administration and troubleshooting
  • Strong analytical skills
  • Experience with monitoring tools like Graylog, Elastic Search
  • Knowledge of XML and JSON formats
  • Medium knowledge in Microsoft SQL Server
  • Understanding of C# .NET Core/.NET Framework and React.js
  • Excellent communication skills
  • Basic knowledge of loyalty programs
  • Bachelor's degree in Computer Science or related field

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