AI Customer Service company helping businesses provide incredible customer experiences through their AI agent Fin and Helpdesk solutions.

Intercom, a leading AI Customer Service company, is seeking a Staff Product Engineer to join their team in Dublin, Ireland. This is an exciting opportunity to work on a platform that serves nearly 30,000 global businesses, helping them deliver exceptional customer experiences through their advanced AI agent Fin and comprehensive Helpdesk solution.

As a Staff Engineer, you'll play a crucial leadership role within the engineering organization, working on both back-end and front-end systems. You'll collaborate closely with cross-functional teams including designers, product managers, researchers, and data analysts. The role combines hands-on development with technical leadership, requiring you to mentor other engineers and partner with Engineering Managers to shape technical strategy.

The ideal candidate brings 7+ years of software engineering experience, with at least 2 years in a technical leadership position. You should have deep expertise in high-level programming languages and distributed systems, along with a proven track record of delivering value to customers. Experience building exciting SaaS products and working in collaborative, cross-functional environments is essential.

Intercom offers an attractive hybrid working model requiring two days per week in the office, comprehensive benefits including health insurance and equity, and a strong engineering culture focused on continuous deployment and technical excellence. Join a company that values pragmatic engineering, product strategy, and is setting new standards in customer service through innovative AI solutions.

Staff Product Engineer position at Intercom, leading AI Customer Service company, combining technical leadership with hands-on development in Dublin, Ireland.

Staff Product Engineer

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Product Engineer to join their AI Group. This role offers an exciting opportunity to work on cutting-edge AI-powered products, including their advanced customer service AI agent, Fin. The position involves collaborating closely with ML Scientists and product teams, working across both Python ML stack and Rails applications.

The ideal candidate will bring 5+ years of experience in shipping high-quality products, though prior ML experience isn't required. The role demands strong technical fundamentals, expertise in high-level programming languages, and a proven track record of significant impact. You'll be responsible for building systems powering Intercom's flagship AI products, bringing proof-of-concept code to production, and shaping AI-powered product experiences.

Working in a hybrid environment from Dublin, Ireland, you'll enjoy comprehensive benefits including competitive salary and equity, health insurance, pension matching, and flexible PTO. The company culture emphasizes progress over perfection and maintains high technical standards. This is an excellent opportunity for experienced engineers looking to transition into AI product development while working with a company that's setting new standards in customer service technology.

Senior Product Engineer role at Intercom focusing on AI product development, requiring 5+ years experience in shipping high-quality products, based in Dublin, Ireland.

Senior Product Engineer, AI

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Staff Product Engineer to join their team in Dublin. This role offers an exciting opportunity to work on cutting-edge AI customer service solutions, including their advanced AI agent Fin and the Intercom Customer Service Suite.

As a Staff Engineer, you'll be both a technical leader and hands-on contributor, working across the full stack to build scalable systems that serve customers worldwide. You'll collaborate closely with cross-functional teams including designers, product managers, and researchers while mentoring other engineers and shaping technical strategy.

The ideal candidate brings 7+ years of software engineering experience, with at least 2 years in technical leadership. You should have deep expertise in high-level programming languages and distributed systems, plus a track record of delivering impactful products. Experience with SaaS products and a pragmatic approach to engineering are highly valued.

Intercom offers an attractive hybrid working model with 2 days per week in office, competitive compensation including equity, comprehensive health benefits, and a strong focus on work-life balance. The company culture emphasizes core values, innovation, and creating incredible customer experiences. This is an opportunity to join a fast-growing company that's setting new standards in customer service technology.

Staff Product Engineer position at Intercom, building AI-powered customer service solutions. Hybrid role in Dublin, requiring 7+ years experience in software engineering and technical leadership.

Intercom, a leading AI Customer Service company, is seeking a Staff Product Engineer to join their team in London. This role presents an exciting opportunity to work on cutting-edge AI customer service solutions, including their advanced AI agent Fin and the Intercom Customer Service Suite. As a Staff Engineer, you'll be both a technical leader and hands-on contributor, working across the full stack to build scalable systems that serve customers worldwide.

The position requires an experienced engineer with 7+ years of experience, who can balance technical leadership with practical development work. You'll be instrumental in shaping the technical architecture, mentoring other engineers, and working closely with cross-functional teams to deliver high-impact solutions. The role combines strategic thinking with hands-on coding, requiring expertise in distributed systems and high-level programming languages.

Intercom offers an attractive hybrid working environment, requiring only two days per week in the office, along with comprehensive benefits including competitive compensation, equity, health insurance, and flexible PTO. The company serves nearly 30,000 global businesses and maintains a culture focused on pushing boundaries and delivering customer value.

This is an ideal opportunity for a senior engineer looking to step into a staff-level role where they can make significant technical contributions while also helping to grow and develop the engineering team. The position offers the satisfaction of building products used by customers worldwide while working with modern technologies in an environment that values both technical excellence and product impact.

Staff Product Engineer role at Intercom, building AI-powered customer service solutions with opportunities for technical leadership and hands-on development.

Intercom, a leading AI Customer Service company, is seeking a Principal Engineer to join their team in Dublin, Ireland. This is a hybrid role requiring 2 days per week in office. As a Principal Engineer, you'll lead strategic initiatives, working autonomously on both backend and frontend systems while mentoring other engineers. The role combines hands-on development with architectural leadership, requiring expertise in distributed systems and high-level programming languages like Ruby or Python.

The position demands 7+ years of software engineering experience, with at least 2 years in technical leadership. You'll work closely with designers, product managers, and researchers to build scalable solutions for Intercom's AI-powered customer service platform, including their advanced AI agent Fin. The role offers significant impact potential, working on systems that serve nearly 30,000 global businesses.

Intercom offers an attractive benefits package including competitive salary and equity, comprehensive health benefits, flexible PTO, and parental leave. The company culture emphasizes pragmatic engineering, product strategy, and continuous deployment. You'll join a well-funded company that's setting new standards in customer service technology, working with modern tools and practices while helping shape the future of AI-enhanced customer support.

The ideal candidate will have experience building exciting SaaS products, demonstrate mastery of domain knowledge, and have a proven track record of delivering value to customers. This is an opportunity to work at the intersection of AI and customer service, helping build and scale systems that impact millions of users worldwide.

Principal Engineer position at Intercom, leading strategic initiatives in AI-powered customer service platform development, requiring 7+ years experience in software engineering.

Principal Engineer

AI Customer Service company helping businesses provide incredible customer experiences through their AI agent Fin.

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Forward Deployed Engineer to join their team. This role represents an exciting opportunity to work at the intersection of AI technology and customer service, helping strategic customers implement and maximize the value of Intercom's AI agent, Fin.

The position emerged from increased demand for engineers who can bridge the gap between business goals and AI implementation. As a founding member of this team, you'll have significant influence on product direction while working directly with key customers. You'll be responsible for understanding complex customer needs, designing solutions, and implementing them effectively.

The role combines technical expertise with customer-facing responsibilities, requiring both strong engineering skills and excellent communication abilities. You'll work with various programming languages, REST APIs, and AI/ML systems while collaborating across multiple teams including Sales, Success, and Product.

Intercom offers a competitive compensation package including a base salary range of $175,750 - $247,250 for the San Francisco Bay Area, plus equity and comprehensive benefits. The company maintains a hybrid work environment, requiring two days per week in the office to foster collaboration and culture while providing flexibility.

This is an ideal opportunity for experienced engineers who enjoy working directly with customers, have a passion for AI/ML, and want to make a significant impact in how businesses deliver customer service. The role offers a unique blend of technical challenge, customer interaction, and the chance to shape an emerging function within a successful scale-up company.

Senior Forward Deployed Engineer role at Intercom, implementing AI customer service solutions for strategic clients, combining technical expertise with customer collaboration.

Senior Forward Deployed Engineer

Intercom, a leading AI Customer Service company, is seeking a Principal Engineer to join their team in London. This role offers an exciting opportunity to shape the future of customer service technology through their AI agent Fin and comprehensive Helpdesk solution. As a Principal Engineer, you'll lead strategic initiatives, working autonomously while being accountable for execution across the engineering organization. The position involves both hands-on development and architectural leadership, requiring expertise in distributed systems and high-level programming languages.

The role demands a unique blend of technical excellence and leadership skills, as you'll be responsible for building both backend and frontend systems while mentoring other engineers. You'll work closely with cross-functional teams including designers, product managers, and researchers to deliver innovative solutions that serve Intercom's 30,000+ global business customers.

The ideal candidate brings significant experience as a technical leader, with a proven track record of delivering impactful solutions in a SaaS environment. You'll contribute to all phases of software development, from ideation to implementation, while maintaining a focus on scalability and operational excellence. The position offers competitive compensation, comprehensive benefits, and the opportunity to work in a hybrid environment with a company that values both innovation and work-life balance.

Working at Intercom means joining a company that's setting new standards in customer service through AI technology. You'll be part of a culture that pushes boundaries, builds with intensity, and consistently delivers value to customers. The role offers the perfect blend of technical challenges, leadership opportunities, and the chance to make a significant impact on a product used by businesses worldwide.

Principal Engineer position at Intercom, leading strategic initiatives and technical architecture while building AI-powered customer service solutions.

Intercom, a leading AI Customer Service company, is seeking a Principal Engineer to join their team in Dublin, Ireland. This is a hybrid role requiring 2 days per week in office. As a Principal Engineer, you'll lead strategic initiatives, working on both backend and frontend systems while collaborating with cross-functional teams. The role combines hands-on development with technical leadership, requiring expertise in distributed systems and high-level programming languages.

The position offers an opportunity to shape the technical direction of a rapidly growing company that serves nearly 30,000 global businesses. You'll be working on scaling systems that power Intercom's AI agent Fin and their comprehensive Customer Service Suite. The role demands both technical excellence and leadership skills, as you'll be mentoring other engineers and partnering with engineering managers on strategic decisions.

The ideal candidate brings 7+ years of software engineering experience, with at least 2 years in a technical leadership role. You'll need deep programming knowledge, distributed systems experience, and a track record of delivering impactful solutions. Intercom offers a competitive package including equity, comprehensive health benefits, flexible PTO, and a collaborative work environment with regular compensation reviews.

This is an excellent opportunity for a senior technical leader who wants to make a significant impact on a product used by millions worldwide. The role combines the excitement of working with cutting-edge AI technology while building scalable solutions for customer service challenges. Intercom's culture emphasizes pragmatic engineering, close collaboration across disciplines, and a strong focus on product strategy.

Principal Engineer position at Intercom, leading strategic initiatives and technical architecture while building scalable solutions for AI-powered customer service platform.

AI Customer Service company helping businesses provide incredible customer experiences through their AI agent Fin and Helpdesk solution.

Intercom, a leading AI Customer Service company, is seeking a Staff Product Engineer to join their team in London. This role presents an exciting opportunity to work on their AI agent Fin and Helpdesk solution, serving nearly 30,000 global businesses. As a Staff Engineer, you'll be both a technical leader and hands-on contributor, working across the full stack while mentoring other engineers.

The position requires expertise in distributed systems and high-level programming languages, with a focus on building scalable solutions that serve Intercom's growing customer base. You'll be instrumental in shaping technical architecture, maintaining high standards for performance and reliability, and collaborating closely with cross-functional teams including designers, product managers, and researchers.

The ideal candidate brings 7+ years of software engineering experience, including 2+ years in technical leadership. You'll thrive in an environment that values both technical excellence and product strategy, working in a hybrid model with 2 days per week in office. Intercom offers comprehensive benefits including equity, health insurance, pension matching, and flexible PTO.

This role is perfect for experienced engineers who want to make a significant impact at scale, working with cutting-edge AI technology while helping shape the future of customer service. You'll be joining a company known for its strong engineering culture, continuous deployment practices, and commitment to delivering incredible value to customers.

Staff Product Engineer position at Intercom, leading AI Customer Service company, focusing on distributed systems and technical leadership in London.

Intercom, a leading AI Customer Service company, is seeking a Principal Engineer to join their team in Dublin, Ireland. This role offers an exciting opportunity to shape the future of customer service technology through their AI agent Fin and comprehensive Customer Service Suite. As a Principal Engineer, you'll lead strategic initiatives, working autonomously on both backend and frontend systems while mentoring other engineers. The position requires mastery of domain knowledge and technical leadership, with responsibilities spanning from hands-on development to architectural decisions. You'll work in a hybrid environment with a strong engineering culture, contributing to a platform that serves nearly 30,000 global businesses. The ideal candidate brings 7+ years of software engineering experience, deep knowledge of high-level programming languages, and distributed systems expertise. Intercom offers comprehensive benefits including equity, health insurance, flexible PTO, and a collaborative work environment. This role is perfect for experienced engineers who want to make a significant impact on a product used worldwide while working with cutting-edge AI technology in customer service.

Principal Engineer position at Intercom, leading AI Customer Service company, to drive strategic initiatives and technical leadership in Dublin, Ireland.

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Cloud Security Engineer to join their Information Security group. This role offers an exciting opportunity to work on securing AWS environments and protecting critical infrastructure for a rapidly growing tech company. The position combines technical expertise in cloud security with hands-on engineering work, focusing on threat detection, incident response, and security automation.

The role involves working with cutting-edge cloud security tools and technologies, developing security frameworks, and collaborating with product engineering teams to maintain a robust security posture. You'll be part of a globally distributed team, contributing to the security and trust of Intercom's platform that serves thousands of businesses worldwide.

As a Senior Cloud Security Engineer, you'll have the autonomy to drive security initiatives, implement best practices, and shape the company's cloud security strategy. The position offers competitive compensation, including equity, comprehensive benefits, and a supportive work environment that encourages professional growth and development.

The hybrid working model requires two days per week in the office, providing a balance between collaborative in-person work and flexible remote options. You'll be supported by a dedicated Cloud Security Engineering Manager and work alongside experienced security professionals who can help accelerate your learning and impact.

This role is perfect for someone who is passionate about cloud security, enjoys working with modern technologies, and wants to make a significant impact on the security posture of a growing technology company. The position offers both technical challenges and opportunities for career growth in a company that's setting new standards in customer service technology.

Senior Cloud Security Engineer role at Intercom, focusing on AWS security, threat detection, and security automation in a hybrid work environment in London.

Senior Cloud Security Engineer

Intercom, a leading AI Customer Service company, is seeking a Staff Product Engineer to join their team in Dublin, Ireland. This is an exciting opportunity to work on a platform that serves nearly 30,000 global businesses, helping them deliver exceptional customer experiences through their advanced AI agent Fin and Helpdesk solution.

As a Staff Engineer, you'll play a crucial leadership role within the engineering organization, working on both back-end and front-end systems. You'll collaborate closely with cross-functional teams including designers, product managers, researchers, and data analysts. The role combines hands-on development with technical leadership, requiring you to mentor other engineers and partner with Engineering Managers to develop the team and technical strategy.

The ideal candidate brings 7+ years of software engineering experience, with at least 2 years in a technical leadership position. You should have deep knowledge of high-level programming languages and distributed systems. Experience building exciting SaaS products and a track record of delivering customer value are essential. The role offers a hybrid working model requiring 2 days per week in the office.

Intercom offers an impressive benefits package including competitive salary and equity, comprehensive health benefits, flexible PTO, parental leave, and a collaborative work environment. The company values diversity and maintains an open, accepting culture focused on achieving goals through their core values.

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Cloud Security Engineer to join their Information Security group. This role offers an exciting opportunity to work on securing AWS environments and protecting critical infrastructure for a rapidly growing tech company.

The position combines deep technical expertise in cloud security with hands-on engineering work, focusing on threat detection, incident response, and security automation. You'll be working with cloud-native security tools, developing detection strategies, and implementing protective controls while collaborating with product engineering teams.

As part of a globally distributed team, you'll have the chance to make a significant impact on Intercom's security posture, protecting their AI-powered customer service platform including their advanced AI agent, Fin. The role offers excellent growth potential within a company that's setting new standards in customer service technology.

The company provides a comprehensive benefits package including equity, health insurance, flexible PTO, and parental leave. Working in a hybrid model from their London office, you'll experience a culture that values autonomy, innovation, and professional growth. This is an ideal opportunity for a security professional looking to work with cutting-edge technology while helping scale a successful SaaS platform.

Senior Cloud Security Engineer role at Intercom, focusing on AWS security, threat detection, and security automation for a leading AI Customer Service platform.

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Product Engineer to join their team in Dublin. This role offers an exciting opportunity to work on scaling challenges while building both backend and frontend systems as part of a multidisciplinary product team.

As a Senior Product Engineer, you'll be instrumental in developing technical plans and contributing to the architecture that serves tens of millions of users daily. You'll work primarily with Ruby and AWS technologies, while collaborating closely with designers, product managers, researchers, and data analysts. The position offers immediate hands-on experience, with new hires shipping production changes on day one and features within their first week.

The ideal candidate brings 5+ years of software engineering experience, preferably in SaaS, with deep programming knowledge and a track record of delivering customer value. While Ruby experience is valued, the company welcomes talented engineers with expertise in other languages who can adapt quickly.

Intercom offers an attractive benefits package including competitive salary and equity, comprehensive health coverage, flexible PTO, and a hybrid work environment requiring two office days per week. The company culture emphasizes pragmatic problem-solving, collaboration, and maintaining a cohesive work environment focused on achieving goals through their core values.

This role presents an opportunity to work on cutting-edge AI technology while building systems that impact millions of users. You'll be part of a team that values technical excellence, customer focus, and continuous learning, all while helping shape the future of customer service technology.

Senior Product Engineer role at Intercom, building AI-powered customer service solutions using Ruby and AWS, with 5+ years experience required, based in Dublin with hybrid work model.

Intercom Engineering Jobs

AI Customer Service company helping businesses provide incredible customer experiences through their AI agent Fin and Helpdesk solutions.