Principal Engineer

Intercom, a leading AI Customer Service company, is seeking a Principal Engineer to join their team in Dublin, Ireland. This is a hybrid role requiring 2 days per week in office. As a Principal Engineer, you'll lead strategic initiatives, working autonomously on both backend and frontend systems while mentoring other engineers. The role combines hands-on development with architectural leadership, requiring expertise in distributed systems and high-level programming languages like Ruby or Python.

The position demands 7+ years of software engineering experience, with at least 2 years in technical leadership. You'll work closely with designers, product managers, and researchers to build scalable solutions for Intercom's AI-powered customer service platform, including their advanced AI agent Fin. The role offers significant impact potential, working on systems that serve nearly 30,000 global businesses.

Intercom offers an attractive benefits package including competitive salary and equity, comprehensive health benefits, flexible PTO, and parental leave. The company culture emphasizes pragmatic engineering, product strategy, and continuous deployment. You'll join a well-funded company that's setting new standards in customer service technology, working with modern tools and practices while helping shape the future of AI-enhanced customer support.

The ideal candidate will have experience building exciting SaaS products, demonstrate mastery of domain knowledge, and have a proven track record of delivering value to customers. This is an opportunity to work at the intersection of AI and customer service, helping build and scale systems that impact millions of users worldwide.