Senior Product Engineer

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Product Engineer to join their team in London. This role offers an exciting opportunity to work on scaling challenges while building both back-end and front-end systems. As a product engineer, you'll collaborate closely with designers, product managers, researchers, and data analysts in multidisciplinary teams.

The position involves developing technical plans and contributing to the architecture that serves tens of millions of users daily. You'll work primarily with Ruby, integrating various AWS services, infrastructure, and SaaS technologies. The company promotes a culture of rapid deployment, with around 100 deployments happening each weekday.

What makes this role particularly appealing is the chance to work on cutting-edge AI customer service technology, including their advanced AI agent Fin. You'll be part of a company that's setting new standards in customer service while maintaining a strong focus on practical, customer-focused solutions.

The company offers an attractive hybrid working model, requiring only two days per week in the office, along with comprehensive benefits including equity, health insurance, and flexible PTO. They maintain a positive, inclusive culture focused on achieving goals through their core values.

This role is ideal for experienced engineers who want to make a significant impact on a product used by millions while working with modern technologies in a collaborative, fast-paced environment. The position offers excellent growth opportunities through mentoring and team building, making it perfect for those looking to advance their careers while working on meaningful projects.