Senior Product Engineer

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Product Engineer to join their team in Dublin. This role offers an exciting opportunity to work on scaling challenges while building both backend and frontend systems as part of a multidisciplinary product team.

As a Senior Product Engineer, you'll be instrumental in developing technical plans and contributing to the architecture that serves tens of millions of users daily. You'll work primarily with Ruby and AWS technologies, while collaborating closely with designers, product managers, researchers, and data analysts. The position offers immediate hands-on experience, with new hires shipping production changes on day one and features within their first week.

The ideal candidate brings 5+ years of software engineering experience, preferably in SaaS, with deep programming knowledge and a track record of delivering customer value. While Ruby experience is valued, the company welcomes talented engineers with expertise in other languages who can adapt quickly.

Intercom offers an attractive benefits package including competitive salary and equity, comprehensive health coverage, flexible PTO, and a hybrid work environment requiring two office days per week. The company culture emphasizes pragmatic problem-solving, collaboration, and maintaining a cohesive work environment focused on achieving goals through their core values.

This role presents an opportunity to work on cutting-edge AI technology while building systems that impact millions of users. You'll be part of a team that values technical excellence, customer focus, and continuous learning, all while helping shape the future of customer service technology.