Senior Forward Deployed Engineer

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Forward Deployed Engineer to join their team. This role represents an exciting opportunity to work at the intersection of AI technology and customer service, helping strategic customers implement and maximize the value of Intercom's AI agent, Fin.

The position emerged from increased demand for engineers who can bridge the gap between business goals and AI implementation. As a founding member of this team, you'll have significant influence on product direction while working directly with key customers. You'll be responsible for understanding complex customer needs, designing solutions, and implementing them effectively.

The role combines technical expertise with customer-facing responsibilities, requiring both strong engineering skills and excellent communication abilities. You'll work with various programming languages, REST APIs, and AI/ML systems while collaborating across multiple teams including Sales, Success, and Product.

Intercom offers a competitive compensation package including a base salary range of $175,750 - $247,250 for the San Francisco Bay Area, plus equity and comprehensive benefits. The company maintains a hybrid work environment, requiring two days per week in the office to foster collaboration and culture while providing flexibility.

This is an ideal opportunity for experienced engineers who enjoy working directly with customers, have a passion for AI/ML, and want to make a significant impact in how businesses deliver customer service. The role offers a unique blend of technical challenge, customer interaction, and the chance to shape an emerging function within a successful scale-up company.