Senior Product Engineer, AI

Intercom, a leading AI Customer Service company trusted by nearly 30,000 global businesses, is seeking a Senior Product Engineer to join their AI Group. This role offers an exciting opportunity to work on cutting-edge AI-powered products, including their advanced customer service AI agent, Fin. The position involves collaborating closely with ML Scientists and product teams, working across both Python ML stack and Rails applications.

The ideal candidate will bring 5+ years of experience in shipping high-quality products, though prior ML experience isn't required. The role demands strong technical fundamentals, expertise in high-level programming languages, and a proven track record of significant impact. You'll be responsible for building systems powering Intercom's flagship AI products, bringing proof-of-concept code to production, and shaping AI-powered product experiences.

Working in a hybrid environment from Dublin, Ireland, you'll enjoy comprehensive benefits including competitive salary and equity, health insurance, pension matching, and flexible PTO. The company culture emphasizes progress over perfection and maintains high technical standards. This is an excellent opportunity for experienced engineers looking to transition into AI product development while working with a company that's setting new standards in customer service technology.