Senior Product Engineer - AI Infrastructure

Intercom, a leading AI Customer Service company, is seeking a Senior Product Engineer to join their AI Infrastructure team. This role sits at the intersection of product engineering and machine learning, working on systems that power Intercom's flagship AI products. The position involves close collaboration with ML engineers and Scientists to transform proof-of-concept code into robust, scalable production systems.

The AI Infrastructure team is crucial in building a platform that can rapidly adapt to new AI advancements while maintaining service reliability. They work on core AI systems and develop framework-level code used daily by engineers and scientists. The team has successfully implemented various ML technologies, from supervised models to cutting-edge transformer neural networks.

As a Senior Product Engineer, you'll work primarily with Python and Rails, building and maintaining ML platforms and distributed systems. The role requires strong technical fundamentals, 5+ years of product development experience, and a passion for AI advancement. You'll also contribute to hiring and mentoring, while helping maintain high technical standards across Intercom.

The position offers competitive compensation, comprehensive benefits, and a hybrid work environment requiring two days per week in the Dublin office. This is an excellent opportunity for experienced backend engineers with ML interests to shape the future of customer service AI technology while working with a talented, mission-driven team.