Staff Product Engineer

Intercom, a leading AI Customer Service company, is seeking a Staff Product Engineer to join their team in London. This role presents an exciting opportunity to work on cutting-edge AI customer service solutions, including their advanced AI agent Fin and the Intercom Customer Service Suite. As a Staff Engineer, you'll be both a technical leader and hands-on contributor, working across the full stack to build scalable systems that serve customers worldwide.

The position requires an experienced engineer with 7+ years of experience, who can balance technical leadership with practical development work. You'll be instrumental in shaping the technical architecture, mentoring other engineers, and working closely with cross-functional teams to deliver high-impact solutions. The role combines strategic thinking with hands-on coding, requiring expertise in distributed systems and high-level programming languages.

Intercom offers an attractive hybrid working environment, requiring only two days per week in the office, along with comprehensive benefits including competitive compensation, equity, health insurance, and flexible PTO. The company serves nearly 30,000 global businesses and maintains a culture focused on pushing boundaries and delivering customer value.

This is an ideal opportunity for a senior engineer looking to step into a staff-level role where they can make significant technical contributions while also helping to grow and develop the engineering team. The position offers the satisfaction of building products used by customers worldwide while working with modern technologies in an environment that values both technical excellence and product impact.