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Support Engineer

Kantar Media helps partners understand the changing advertising landscape, specializing in audience measurement and media intelligence.
35510 Cesson-Sévigné, France
DevOps
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS · Media

Job Description

Kantar Media, a leading global media intelligence company with over 5,000 employees across multiple continents, is seeking a Support Engineer for their office in Cesson-Sevigne, France. This role sits at the intersection of technical support and systems engineering, focusing on audience measurement systems using audio matching/watermarking technology.

The position offers a unique opportunity to work with cutting-edge media measurement technology while supporting customers across various technical challenges. The ideal candidate will have strong experience with modern infrastructure technologies including cloud services, containerization, and Linux systems administration. They will be responsible for providing high-level technical support, troubleshooting complex systems, and ensuring smooth operation of customer installations.

This role combines technical expertise with customer-facing responsibilities, requiring both strong technical skills and excellent communication abilities. The position offers hybrid working arrangements and is part of a global, multicultural team environment. The company emphasizes professional growth, work-life balance, and an inclusive culture that values diversity and employee wellbeing.

Key technical requirements include experience with virtualized environments, Linux system administration, and network protocols. Additional valuable skills include audio technology experience, Python scripting, and monitoring tools knowledge. The role occasionally requires international travel and offers the opportunity to work with leading media organizations worldwide.

Last updated 2 days ago

Responsibilities For Support Engineer

  • Support customers (level 2/expert) in Audience measurement systems
  • Analyze and reproduce customer issues, troubleshoot and resolve through workarounds or technical solutions
  • Manage customer support tickets and maintain dialogue with customers
  • Support customers with system installation and maintenance
  • Install and test new product versions
  • Write technical documentation and FAQs
  • Support presales activities with technical advice
  • Travel abroad occasionally for support activities

Requirements For Support Engineer

Linux
Kubernetes
  • Technical experience in network distributed architectures
  • Experience with cloud services, Docker, VirtualBox, Kubernetes, AWS, IBM Cloud, Azure
  • Experience in system administration with Linux (Debian/Redhat/Centos)
  • Knowledge of network protocols and debugging
  • Good written and fluent oral communication in English
  • Experience with audio technologies and analysis (preferred)
  • Script shell experience with Python in Linux environment (preferred)
  • System monitoring tools knowledge like Zabbix (preferred)

Benefits For Support Engineer

Medical Insurance
Mental Health Assistance
  • Flexible work arrangements
  • Health and wellbeing support
  • Career progression opportunities
  • Inclusive and diverse work environment

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