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Customer Software Support Engineer

KION Supply Chain Solutions is a global supplier of integrated automated technology and intralogistics solutions.
20063 Cernusco sul Naviglio, Metropolitan City of Milan, Italy
Backend
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Logistics · Enterprise SaaS

Description For Customer Software Support Engineer

KION Group's Dematic division is seeking a Customer Software Support Engineer to join their Software Customer Service team in Cernusco sul Naviglio, Italy. This role combines technical expertise with customer service, requiring the engineer to provide remote support and occasional on-site assistance (25-30% travel). The position involves working with enterprise-level software systems, troubleshooting complex technical issues, and maintaining automated logistics solutions. The ideal candidate will have strong programming skills in Java and C#, experience with database management, and the ability to work in a 24/7 support environment. This opportunity offers career growth in the innovative field of intralogistics, backed by a global leader in supply chain solutions. The role demands both technical proficiency and excellent communication skills, as you'll be the crucial link between customers and technical experts. Working for KION Group means joining a company with over 42,000 employees worldwide, offering stability and international exposure. The position combines remote work with on-site visits, providing a dynamic work environment where you can develop your technical and customer service skills while working with cutting-edge automation technology.

Last updated 2 days ago

Responsibilities For Customer Software Support Engineer

  • Act as 2nd line support to customers
  • Coordinate incoming service tasks
  • Troubleshoot Java, JEE and C# code, identify bugs and prepare software patches
  • Perform pro-active maintenance of current installations
  • Develop change requests
  • Perform software upgrades
  • Help customers with server and database upgrades
  • Analyze problems and investigate performance issues
  • Deliver detailed reports of each intervention
  • Contribute to knowledge base
  • Participate in 24/7 support team (On Call support)
  • Interact with other service teams

Requirements For Customer Software Support Engineer

Java
  • Education in ICT, Electro-mechanics, Automation or related disciplines
  • Experience in software development using Java, JEE, C#, .Net, WinForms, Oracle, Microsoft SQL Server, Windows Server, Git
  • Basic IT administration knowledge
  • Experience in software lifecycle management
  • Experience in Testing, Deployment, Server and Database installation
  • Experience in 2nd or 3rd line support
  • Valid driving license
  • Full working proficiency in both Italian and English languages

Benefits For Customer Software Support Engineer

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

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