Customer Software Support Engineer

KION Group's Dematic division is seeking a Customer Software Support Engineer to join their Software Customer Service team in Cernusco sul Naviglio, Italy. This role combines technical expertise with customer service, requiring the engineer to provide remote support and occasional on-site assistance (25-30% travel). The position involves working with enterprise-level software systems, troubleshooting complex technical issues, and maintaining automated logistics solutions. The ideal candidate will have strong programming skills in Java and C#, experience with database management, and the ability to work in a 24/7 support environment. This opportunity offers career growth in the innovative field of intralogistics, backed by a global leader in supply chain solutions. The role demands both technical proficiency and excellent communication skills, as you'll be the crucial link between customers and technical experts. Working for KION Group means joining a company with over 42,000 employees worldwide, offering stability and international exposure. The position combines remote work with on-site visits, providing a dynamic work environment where you can develop your technical and customer service skills while working with cutting-edge automation technology.