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Service NOW Developer

KION Group is one of the world's leading providers of industrial trucks and supply chain solutions with over 42,000 employees globally.
Guadalupe, Nuevo Leon, Mexico
Backend
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS

Job Description

KION Group, a global leader in industrial trucks and supply chain solutions, is expanding its IT capabilities by establishing a new IT Service Hub in Guadalupe, Mexico. As a ServiceNow Developer, you'll join the ServiceNow Platform Global Team responsible for IT Service Management tools across KION Group IT. This role offers a unique opportunity to make significant contributions to IT Services delivery and the development of the newly created KION IT Service Hub.

The position requires expertise in ServiceNow platform configuration, customization, and integration with various enterprise systems. You'll be working with ITSM and CSM platforms, handling integrations with data warehouses, SSO components, and SAP systems. The ideal candidate should have 5-8 years of IT/ITSM experience, with at least 5 years specifically as a ServiceNow developer.

Key responsibilities include developing and maintaining ServiceNow solutions, translating business requirements into technical designs, providing platform support, and delivering training to stakeholders. You'll work in a global environment, collaborating with cross-functional teams and managing stakeholder expectations.

The role offers attractive benefits including competitive remuneration, opportunities for international project participation, flexible working hours, comprehensive health insurance, and extensive training opportunities. As part of KION Group's global IT organization, you'll contribute to comprehensive Business and IT transformations while working with a team of highly qualified IT professionals.

This position is ideal for a seasoned ServiceNow developer who wants to make a significant impact in a growing global organization while working with cutting-edge technology and contributing to the development of a new IT Service Hub.

Last updated 2 months ago

Responsibilities For Service NOW Developer

  • Recommend, develop and maintain the ServiceNow platform configuration & customized solutions
  • Translate business and technical requirements into design elements
  • Support and drive development in alignment with the ServiceNow architect and roadmap
  • Provide technical support for the ServiceNow platform
  • Drive development in alignment with platform governance
  • Design and develop use cases in cooperation with business
  • Provide training on ServiceNow platform to stakeholders
  • Work cross-functionally with other application developers for data management and integration

Requirements For Service NOW Developer

  • 5-8 years of IT/ITSM tool experience with 5+ years as ServiceNow developer
  • Knowledge of ServiceNow integration across enterprise platforms and middleware
  • Experience in leading projects and teams in global setup
  • At least 2 Certified Implementation Specialist (CIS) Certifications
  • Experience with ITIL and Agile project methodology
  • Fluent English (German is a plus)
  • Experience in design and implementation of ServiceNow solutions

Benefits For Service NOW Developer

Medical Insurance
  • Attractive remuneration based on experience and skills
  • Opportunity to work in fast growing worldwide company
  • Participation in international projects
  • Flexible working hours
  • Stable employment
  • Private medical care
  • Group insurance
  • Extensive training opportunities