Operations Engineer, Mobile Device Management
Job Description
KONE, a global leader in the elevator and escalator industry, is seeking an experienced Mobile Device Management (MDM) Operations Engineer to join their Digital Workplace Platforms team. This role is crucial in managing and securing mobile devices for over 40,000 frontline employees who rely on mobile devices as their primary digital tool.
The position focuses on governance, stakeholder communication, and leading the development of Mobile Device Management platforms, primarily Microsoft Intune, with additional platforms like SOTI and Air Watch. The role combines technical expertise with strategic platform management, requiring deep knowledge of MDM technologies and enterprise mobility solutions.
As an Operations Engineer, you'll be responsible for ensuring that products and platforms meet service levels while collaborating with various teams and stakeholders. The role involves proactive contribution to operations performance targets and continuous improvement of end-user experience.
The ideal candidate will bring 4-6 years of MDM administration experience, strong technical skills in Microsoft Intune, Android Enterprise, and related technologies. Key responsibilities include managing device enrollment, deploying compliance policies, handling application management, and maintaining security protocols.
Working at KONE offers an opportunity to join a company that values innovation, collaboration, and sustainability. With operations in over 60 countries and annual net sales of €11 billion (2023), KONE provides a dynamic, international work environment with opportunities for professional growth and development.
Responsibilities For Operations Engineer, Mobile Device Management
- Design, configure, and manage MDM platforms (especially Microsoft Intune)
- Handle device enrollment and lifecycle management for iOS, Android devices
- Create and deploy compliance and configuration policies
- Manage application deployments via App Store, Play Store, or enterprise apps
- Implement and maintain security settings, conditional access, and encryption policies
- Troubleshoot and resolve device-related issues
- Manage integrations with platforms such as Azure AD, Samsung Knox
- Maintain documentation and SOPs for MDM-related processes
- Platform road map creation and execution
- Manage incident and change management processes
Requirements For Operations Engineer, Mobile Device Management
- 4 to 6 years of experience in MDM administration and support
- Hands on experience of Microsoft Intune / Endpoint Manager
- Experience with Android Enterprise, iOS/iPadOS management
- Knowledge of Samsung Knox, Zero-touch enrollment
- Good understanding of conditional access, MFA, and mobile security principles
- Strong analytical and problem-solving skills
- Effective communicator, with ability to work with cross functional teams
- Experience in global deployments, especially in data-restricted regions
- Experience in international environment and creating own solutions
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