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Senior Observability/Monitoring Engineer (ELK, Grafana, Prometheus)

Global leader in enterprise conversations, powering nearly a billion conversational interactions monthly through their Conversational Cloud platform.
DevOps
Senior Software Engineer
Remote
1,000 - 5,000 Employees
3+ years of experience
Enterprise SaaS
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Job Description

LivePerson, a NASDAQ-listed company, leads the enterprise conversations space, serving major brands like HSBC, Chipotle, and Virgin Media through their Conversational Cloud platform. They're seeking a Senior Observability/Monitoring Engineer to join their Observability Platform team, focusing on building state-of-the-art systems for logging, monitoring, and tracing across cloud and on-prem data centers.

The role involves leading the development and management of a sophisticated observability infrastructure that processes trillions of events daily. You'll work with cutting-edge technologies including GrafanaLab, Prometheus, ELK stack, and Kubernetes, while ensuring high availability and performance of critical monitoring systems.

This position offers an excellent opportunity for experienced DevOps engineers passionate about building scalable solutions. The ideal candidate will combine strong technical expertise in observability tools with leadership capabilities. LivePerson offers a collaborative, inclusive workplace culture that values innovation and personal growth.

Working at LivePerson means joining a company that celebrates diversity and empowers team members to create their own success. The company has received recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative and remote-friendly workplace. They offer comprehensive benefits including medical, dental, and vision insurance, along with a flexible vacation policy.

Last updated 4 months ago

Responsibilities For Senior Observability/Monitoring Engineer (ELK, Grafana, Prometheus)

  • Lead planning, execution, and management of observability infrastructure processing trillions of events daily
  • Create and manage monitoring, logging and alerting systems using GrafanaLab, CaptainHook, Zabbix, fluentd, ELK, etc.
  • Design and develop scalable software observability platform
  • Develop and maintain Kubernetes Helm charts
  • Collaborate with DevOps teams in delivering cloud solutions
  • Ensure high availability and performance of observability platforms
  • Design and develop end-to-end Synthetic Tests Monitoring solutions on GCP
  • Participate in on-call rotations

Requirements For Senior Observability/Monitoring Engineer (ELK, Grafana, Prometheus)

Kubernetes
Python
Go
  • Bachelor's degree in Computer Science, Engineering, or related work experience
  • 3+ years as DevOps Engineer with focus on high reliability and service level
  • Proficient in Kubernetes and containerization technologies
  • Extensive experience with observability tools (GrafanaLab, CaptainHook, Zabbix, Fluentd, ELK, etc.)
  • Familiarity with infrastructure as code tools
  • Experience with cloud platforms (preferred GCP)
  • Strong programming skills in Bash, Python, Go, etc.
  • Experience with OpenTelemetry Collector and Grafana Agent preferred

Benefits For Senior Observability/Monitoring Engineer (ELK, Grafana, Prometheus)

Medical Insurance
Dental Insurance
Vision Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Vacation and Holidays