Corporate IT/Corporate Engineer, IT Service Management

Mercari is seeking a Corporate IT/Corporate Engineer specializing in IT Service Management to join their team in Tokyo. This role is part of the Corporate Engineering department, which operates under the mission of "Expanding Mercari's possibilities through technical capability and implementation power."

The IT Service Management (ITSM) team is responsible for managing and operating IT hardware and software used across the entire Mercari group. Their goal is to ensure all members can focus on their work comfortably and safely through daily support and operations. The team contributes to solving user issues and maintaining stable IT service operations.

This position offers unique challenges, including working in a rare environment that combines thousands of users with cloud and SaaS-native infrastructure. You'll have the opportunity to build and operate IT infrastructure that meets global standards and directly impact the company through IT service and asset management.

The role involves managing IT projects, overseeing the IT Service Desk team, handling escalated support issues, and managing budgets and contracts for hardware and software assets. You'll also support the engineering organization with AI/LLM tool management.

Mercari offers a flexible work environment with hybrid working options and no core hours. The company values diversity and inclusion, ensuring equal opportunities regardless of background. They're looking for someone who can embrace change and evolution, prioritize user experience, and balance idealism with practicality.

The position requires Japanese language proficiency and preferably English language skills, as you'll be working in a global environment with English-speaking colleagues. Experience with enterprise systems, IT support, and stakeholder management is essential for success in this role.