Business Support Engineer

Meta is seeking a Business Support Engineer to play a crucial role in their transformative AI initiative, focusing on their business AI platform. This position represents an exciting opportunity to work at the forefront of AI technology implementation while supporting Meta's business partners.

The role combines technical expertise in AI/ML with customer support, requiring deep understanding of large language models (particularly Meta's Llama) and distributed systems. As a Business Support Engineer, you'll be responsible for both proactive and reactive support of Meta's business partners, ensuring their AI integrations run smoothly and efficiently.

Key aspects of the role include:

• Working with cutting-edge AI technology and large language models
• Building and maintaining robust monitoring systems for AI infrastructure
• Troubleshooting complex distributed systems
• Creating technical documentation for various stakeholders
• Providing round-the-clock support through rotation schedules

The ideal candidate will have at least 5 years of software engineering experience, with 3+ years specifically in AI/ML-related fields. Strong knowledge of Python, JavaScript/React, and SQL is essential, as is experience with PyTorch and large language models.

This position offers competitive compensation ($109,000-$165,000/year) plus equity and comprehensive benefits. You'll be working at Meta's offices in either Menlo Park, CA or Seattle, WA, contributing to groundbreaking AI initiatives while collaborating with talented teams across the globe.

This role presents an excellent opportunity for experienced engineers who are passionate about AI technology and want to work at the intersection of technical support and AI implementation. You'll be directly involved in Meta's AI transformation while helping business partners leverage these powerful technologies effectively.

The position offers significant growth potential and the chance to work with Meta's state-of-the-art AI infrastructure. If you're excited about AI technology and want to play a key role in its practical business applications while working for one of the world's leading tech companies, this position could be an excellent fit for your career goals.