Azure Advanced Cloud Engineer 2

Microsoft's Azure Customer Experience (CXP) team is seeking an Azure Advanced Cloud Engineer 2 to join their ACES Strategic team. This role focuses on supporting strategic Azure customers through incident management, problem resolution, and technical support. You'll be the primary engineering contact for customer support experience, working with Customer Success Account Managers, Cloud Solution Architects, and Azure engineering teams.

As an Advanced Cloud Engineer, you'll be responsible for:

• Tracking and resolving customer incidents
• Providing technical troubleshooting and diagnostics
• Contributing to customer solution lifecycle management
• Conducting root cause analysis
• Acting as the voice of customers to product teams
• Collaborating with cross-functional teams

The ideal candidate will have expertise in cloud technologies including:

• Core IaaS: Compute, Storage, Networking, Kubernetes
• Data Platform: Azure SQL DB, Cosmos DB, PostgreSQL
• PaaS Services: App Services, Azure Functions
• Monitoring technologies: Azure Monitor, Log Analytics

The role offers comprehensive benefits including healthcare, educational resources, savings and investments, parental leave, and opportunities for professional growth. Microsoft provides an inclusive environment where diversity is valued and employees can thrive while making meaningful impact.

This position requires strong technical skills, excellent communication abilities, customer obsession, and a growth mindset. You'll be part of a team dedicated to turning Microsoft Cloud customers into fans through world-class engineering-led support experience.