Azure Advanced Cloud Engineer 2- Japanese Speaking

Microsoft's Azure Customer Experience (CXP) team is seeking an Advanced Cloud Engineer to join their ACES Strategic team. This role focuses on supporting strategic Azure customers through incident management, problem resolution, and technical guidance. You'll be the primary engineering contact for customer support experience, working alongside Customer Success Account Managers and Technical Support Engineers.

As an Advanced Cloud Engineer, you'll be responsible for tracking and resolving critical incidents, providing technical troubleshooting, and ensuring optimal customer experience. The role requires expertise in Azure technologies, strong problem-solving abilities, and excellent communication skills. You'll work with enterprise-level applications and infrastructure, helping customers implement best practices and stay current with Azure technologies.

Key responsibilities include conducting root cause analysis, providing proactive guidance on Azure solutions, and serving as an escalation resource for complex technical issues. You'll also act as the voice of the customer to product teams, helping improve Azure services based on customer feedback and usage patterns.

The ideal candidate brings strong technical expertise in cloud technologies like IaaS, PaaS, and data platforms, combined with excellent customer service skills. You'll need to demonstrate ability to handle critical escalations, work in a fast-paced environment, and collaborate effectively across multiple teams.

This role offers the opportunity to work with cutting-edge cloud technologies while making a direct impact on customer success. You'll be part of a global team that values diversity, inclusion, and a growth mindset, with access to continuous learning opportunities and professional development.