Cloud Services Engineer - CxRE

The Cloud Service Engineer, Customer Response Engineer (CRE) role at Microsoft is a critical position focused on representing customer interests within engineering teams. This role involves managing escalations from customers, sales teams, and partners while addressing production issues that impact customers.

The position requires proactive problem-solving and direct customer engagement to understand challenges. Working within the Customer Reliability Engineering (CRE) team, you'll identify and promote robust solutions across Microsoft's portfolio while collaborating with engineering teams to enhance software quality and reliability.

Key responsibilities include:

• Leading end-to-end incident response efforts
• Coordinating multiple work streams during crisis situations
• Analyzing data sets and providing operational insights
• Supporting and improving tools and predictive models
• Communicating with stakeholders and customers
• Developing standard practices for crisis response
• Participating in on-call rotation

The role offers comprehensive benefits including industry-leading healthcare, educational resources, savings and investments, parental leave, and generous time off. This hybrid position requires minimum 3 days in office at Redmond, WA.

Required qualifications include a Bachelor's degree in Computer Science or related field with 2+ years technical experience, or equivalent experience. Strong incident management skills and expertise with Microsoft cloud services are essential. The position requires passing Microsoft Cloud background check and citizenship verification due to export control regulations.

Preferred qualifications include Master's degree with 3+ years experience or Bachelor's with 5+ years experience, proficiency in programming languages like C# and JavaScript, and knowledge of AI technologies.

The role offers competitive compensation with base pay ranging from $100,600 to $199,000 USD annually (higher for San Francisco and New York City locations). Join Microsoft's inclusive culture where innovation, collaboration, and growth mindset are valued.