Principal Security Customer Experience Engineer

Microsoft's Customer Experience Engineering (CxE) CARE organization is seeking a Principal Security Customer Experience Engineer to join their security mission. This role is crucial in anticipating and solving customer support needs while amplifying the customer voice within engineering. The position involves working with Microsoft's most strategic customers up to CISO/Executive levels, providing proactive guidance and accelerated incident resolution across Microsoft Security's product portfolio.

As a Principal Security Customer Engineer, you'll serve as a trusted advisor and engineering advocate, leading initiatives to mature the program and coaching team members. The role requires deep technical expertise in Microsoft Security products (including Defender, Entra, Intune, Sentinel, Purview), strong crisis management skills, and the ability to handle high-intensity situations.

The ideal candidate should possess extensive experience in technical leadership, managing complex customer engagements, and demonstrated expertise in security operations. You'll be part of a team leveraging innovative solutions like Microsoft Security CoPilot to help security professionals respond to cyberthreats more effectively. The role involves participating in a 24x7x365 on-call rotation and requires strong communication skills to translate complex technical issues into clear business impacts.

This position offers the opportunity to work with cutting-edge security technologies, contribute to Microsoft's mission of making the world safer, and lead initiatives that directly impact customer success. You'll be part of a globally dispersed engineering team, collaborating with various stakeholders including Product Managers, Support Engineers, and software engineers to resolve critical customer issues and drive continuous improvement.

Benefits include industry-leading healthcare, educational resources, investment opportunities, generous time off, and comprehensive parental leave. Microsoft maintains a strong commitment to diversity, inclusion, and innovation, making this an ideal role for someone passionate about customer success and technical excellence in cybersecurity.