Security Customer Experience Engineer

Microsoft Security organization's mission is to make the world a safer place. The Customer Experience Engineering (CxE) Team works to anticipate, amplify, and systematically solve customer needs across Microsoft's security products including Microsoft Entra, Intune, Defender, and Purview.

As a Security Customer Experience Engineer, you'll be part of the CxE Security Care team's Operations & Enablement group, driving operational excellence and ensuring positive customer experiences. You'll work with support and multiple product engineering teams to deliver consistent and reliable support experiences.

Key Responsibilities:

• Utilize engineering tools and customer telemetry to identify product defects and issues
• Build and integrate AI capabilities to improve customer experience
• Track and investigate customer incidents using diagnostics
• Implement new features and tools for product improvement
• Conduct health checks and provide deployment guidance
• Serve as a liaison between engineering teams and customers
• Handle escalations and perform root-cause analysis
• Partner with product teams to resolve customer issues

The role offers comprehensive benefits including healthcare, educational resources, savings plans, parental leave, and networking opportunities. Microsoft values diversity and provides equal employment opportunities to all qualified applicants.

Requirements:

• Bachelor's Degree in Engineering, Computer Science, IT, or related field
• Experience in technology industry, cloud, technical support, or customer experience engineering
• Strong technical acumen in cloud architectures, system administration, and networking
• Project management and stakeholder management skills
• Data analysis capabilities
• Background in quality assurance and technical troubleshooting