Senior Azure Advanced Customer Engineer – Customer Focus

Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Azure Advanced Customer Engineer to join their ACES Strategic team. This role focuses on supporting strategic Azure customers through incident management, problem resolution, and customer empowerment. You'll be the primary engineering contact for customer support experience, working closely with Customer Success Account Managers and Azure engineering teams.

The position requires deep technical expertise in cloud technologies, particularly Azure services including IaaS, PaaS, and data platforms. You'll handle critical incidents, provide technical guidance, and drive improvements in customer experience. The role combines technical troubleshooting with customer relationship management, requiring both strong engineering skills and excellent communication abilities.

Key responsibilities include managing customer incidents, developing best practices, conducting root cause analysis, and serving as the voice of the customer to product teams. You'll work in a collaborative environment focused on turning Azure customers into fans through world-class engineering-led support.

The compensation is competitive, ranging from $119,800 to $234,700 USD annually (higher in SF and NYC areas), with comprehensive benefits including healthcare, educational resources, and parental leave. This hybrid role allows up to 50% work from home with 0-25% travel required.

This is an excellent opportunity for a technical professional passionate about cloud computing and customer success, offering the chance to work with cutting-edge technology while directly impacting customer experience at Microsoft, one of the world's leading technology companies.