Senior Azure Cloud Customer Experience Engineer

Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Azure Cloud Customer Experience Engineer to join their ACES Strategic team (Advanced Cloud Engineering & Supportability). This role focuses on supporting strategic Azure customers through incident management, problem resolution, and technical support.

As a customer-focused Advanced Cloud Engineer, you'll be the primary engineering contact for customer support experience on Azure. You'll work closely with Customer Success Account Managers, Cloud Solution Architects, and Technical Support Engineers to resolve critical issues and support key customer projects.

Key responsibilities include:

• Managing customer incidents and providing technical troubleshooting
• Developing insights and best practices from customer telemetry
• Serving as a technical escalation point for complex issues
• Conducting root cause analysis and driving improvements
• Partnering with product teams to represent customer feedback
• Mentoring team members and contributing to knowledge sharing

The ideal candidate will have strong expertise in cloud technologies like IaaS, PaaS, and monitoring solutions, combined with excellent communication skills and customer-focused mindset. This role offers the opportunity to work with cutting-edge cloud technology while directly impacting customer success.

Benefits include industry-leading healthcare, educational resources, savings and investments, parental leave, generous time off, and opportunities for professional growth. Microsoft provides a diverse and inclusive work environment focused on empowering both employees and customers to achieve more.

The position requires passing Microsoft Cloud background checks and involves 0-25% travel with up to 50% work from home flexibility. Join us in our mission to turn Microsoft Cloud customers into fans through world-class engineering-led support.