Senior Customer Experience Engineer - App Services

Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Customer Experience Engineer to join their ACES Strategic team (Advanced Cloud Engineering & Supportability). This role is crucial in ensuring Microsoft Cloud customers receive world-class support and engineering expertise.

As a Senior Customer Experience Engineer, you'll be at the forefront of supporting Azure's strategic customers, working with cutting-edge cloud technologies and complex enterprise solutions. You'll serve as the primary engineering contact for customer support experience, driving resolution of critical problems and supporting key customer projects on Azure.

The role offers a hybrid work arrangement with up to 50% work from home flexibility, and involves collaboration with Customer Success Account Managers, Cloud Solution Architects, and Azure engineering teams. You'll be responsible for incident management, problem resolution, and ensuring customer success with Azure services.

Key aspects of the role include:

• Troubleshooting complex technical issues in cloud environments
• Providing technical leadership and mentorship
• Driving customer satisfaction through engineering-led support
• Contributing to product improvement through customer feedback
• Working with various Azure services including IaaS, PaaS, and data platforms

The ideal candidate will combine strong technical expertise in cloud computing with excellent communication skills and a customer-obsessed mindset. This position offers the opportunity to work with enterprise-level applications and infrastructure while making a direct impact on customer success.

Benefits include comprehensive healthcare, educational resources, investment options, parental leave, and various other perks that come with working at Microsoft. The role requires occasional travel (0-25%) and includes on-call responsibilities for critical incident response.

Join Microsoft's mission to empower every person and organization on the planet to achieve more, while working in an inclusive environment that values growth mindset, innovation, and collaboration.