Senior Customer Experience Engineer - Compute (Linux)

Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Customer Experience Engineer to join their ACES Strategic team (Advanced Cloud Engineering & Supportability). This role is crucial in ensuring Microsoft Cloud customers receive world-class support and engineering expertise.

As a Senior Customer Experience Engineer, you'll be the primary engineering contact for customer support experience on Azure. You'll work with enterprise-level customers, troubleshooting complex technical issues and driving critical incident resolution. The role combines deep technical expertise in cloud computing with strong customer engagement skills.

The position offers a hybrid work arrangement with up to 50% work from home flexibility. You'll be part of a global engineering team focused on Strategic Azure Customers, working alongside Customer Success Account Managers, Cloud Solution Architects, and Technical Support Engineers.

Key aspects of the role include incident management, problem resolution, customer advocacy, and driving product improvements based on customer feedback. You'll need expertise in cloud technologies, particularly in areas like Compute (Linux), Kubernetes, and various Azure services.

The ideal candidate brings a strong technical background, excellent communication skills, and a customer-obsessed mindset. You'll be responsible for both reactive support during critical incidents and proactive engagement to prevent issues and improve customer experience.

This role offers the opportunity to work with cutting-edge cloud technology while directly impacting customer success. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an inclusive environment that values growth mindset and innovation.

Benefits include industry-leading healthcare, educational resources, parental leave, and various other perks. The position requires passing Microsoft's Cloud Background Check and involves 0-25% travel. Join a team that's passionate about cloud computing and believes extraordinary support is critical to customer success.